Arena Operations Control Operator

Milwaukee Bucks, LLC. • Milwaukee, WI

3d • $0 - $21 • Onsite

About The Position

The Arena Operations Control Operator is responsible for the day-to-day physical security and protection of Fiserv Forum, its employees and guests, and arena property. The role provides building access control, monitors and controls building systems, uses surveillance systems to monitor the building and premises, completes daily logs, and prepares incident reports as needed. The position reports to the Manager of Security and is part-time at Fiserv Forum in Milwaukee, Wisconsin.

Requirements

• Ability to speak, read, write, and understand English.
• Ability to observe safety procedures and safe working practices.
• Ability to adapt to changes in the work environment and identify and resolve problems in a timely manner.
• Ability to recognize and respond effectively in emergencies.
• Ability to make sound, independent judgments within established policies and procedures.
• Ability to read, understand, and process routine and complex written information.
• Ability to operate the VICTOR / C-CURE 9000 computer system and use a personal computer to access, retrieve, or input information using MS Word, Excel, and Outlook.
• Ability to maintain a commitment to the company’s goals and objectives.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.
• Ability to communicate effectively verbally and in writing with supervisors, coworkers, and building tenants.
• Ability to work independently, display initiative, and perform tasks with limited supervision.
• Ability to maintain confidentiality.
• High school diploma or GED.
• Strong computer experience.
• Strong customer service and organizational skills.
• Ability to function in a multitasking environment.
• Willingness to work a flexible schedule, including nights, early mornings, weekends, and holidays as needed.
• Excellent attendance and punctuality; willingness to adjust work hours based on department needs.

Nice To Haves

• CPR/First Aid certifications preferred.

Responsibilities

• Monitor and regulate pedestrian traffic at arena entrances and exits to maintain building security.
• Verify that personnel entering the complex are properly identified and credentialed.
• Greet guests, provide assistance and directions to arena services, answer questions, and issue visitor passes.
• Monitor employees, vendors, guests, and tenants entering and leaving the building and grounds.
• Issue keys and radios to facility users; charge radios and perform maintenance checks on radios and the CCTV server.
• Communicate building and building-system deficiencies or problems to Facility Operations, the General Manager, and department heads by email, telephone, or radio.
• Perform shift and daily key and radio inventories and record loss or damage in the shift log.
• Answer telephone calls, take messages, answer questions, and provide information.
• Assess facility security and safety, including monitoring electronic fire and burglary systems for potentially hazardous situations.
• Monitor security cameras for noteworthy activity and record notes in the electronic logbook.
• Maintain a shift log of activities and events and write reports on incidents at the complex.
• Contact police or fire departments in emergencies, such as fire or the presence of unauthorized persons.
• Assist with building evacuations as needed.
• Attend departmental and company staff meetings and perform other related duties as required or requested.

Benefits

• Robust employee benefits plan focused on team members’ mental and physical wellness.
• Flexible work environment intended to support productivity in work and home lives.
• Reasonable accommodations for individuals with disabilities during the application or interview process, to perform essential job functions, and to receive other employment benefits and privileges.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED