Arena and Aquatic Operations Supervisor

City of Eagan•Eagan Civic Arena, MN

About The Position

The Arena and Aquatic Operations Supervisor manages the day-to-day administrative and operational functions of the Eagan Civic Arena and Cascade Bay Waterpark. The role assists in developing and implementing programs and activities that sustain the financial viability of the arena and pool, while supporting welcoming and memorable experiences for residents and visitors. This is a full-time, exempt, benefit-eligible position with the City of Eagan, paying $45.686–$59.235 per hour, depending on qualifications. Facilities operate seven days a week from early morning through late evening, so the position requires nights, weekends, and 24/7 on-call availability with a reasonable response time. The supervisor leads full-time and seasonal employees and coordinates facility operations, programs, rentals, sales, financial processes, safety, security, purchasing, and customer service. The position works closely with the Superintendent of Facilities and other facility and recreation staff to support effective facility operations and programs.

Requirements

Bachelor’s degree in Recreation/Leisure Services, Exercise Physiology/Health Sciences, or a closely related field, or eight years of equivalent experience.
Two years of progressive experience in facility operations.
Two years of supervisory experience.
Demonstrated management experience, including budget and financial management and cash management.
Valid driver’s license.
Obtain CPR, AED, and First Aid certifications within 90 days of hire.
Obtain AFO licenses within 60 days of hire.
Obtain a Food License within 60 days of hire.
Ability to lift and/or move 50 pounds.
Ability to work in all weather conditions experienced in Eagan, Minnesota, including temperatures as low as -30 degrees and heat indexes up to 110 degrees.
Ability to work nights and weekends and be on call 24/7, responding within a reasonable response time.

Nice To Haves

Four-year degree in recreation, management, or a related field.
Experience with point-of-sale computer systems.
Two years of supervisory experience in the recreation industry.
Two years of experience in arenas and waterparks.
Knowledge of league management, skating programs, building mechanical systems, water chemistry and equipment, and ice skating surfaces and equipment.
Skills in revenue-generating facilities or business enterprises, point-of-sale systems, scheduling software, concession operations, and managing large seasonal or part-time staffs.
Ability to lead, motivate, and train seasonal or part-time staff; find energy and staffing efficiencies; understand and operate revenue facilities or budgets; and assist with maintenance and custodial duties.

Responsibilities

Recruit, train, supervise, delegate to, discipline, assess the performance of, and schedule facility attendants, coordinators, referees, and other assigned staff.
Oversee operation and maintenance of the recreation operations system, including price changes, reports, chart of accounts, and daily revenue programming.
Monitor daily cash receipts and deposits and ensure established cash-handling procedures are followed.
Prepare daily, weekly, and monthly financial reports as needed; write routine correspondence and reports; and maintain work records.
Assist with developing and implementing safety protocols in accordance with federal and state law.
Coordinate sales and services for groups, private rentals, season pass holders, memberships, advertising, events, and teams.
Secure supplies associated with rentals, programs, and special events.
Provide backup to other supervisory staff as needed or directed.
Coordinate with the Superintendent of Facilities, maintenance and operations technicians, programmers, and other supervisory staff to support facility operations, programs, and rentals.
Monitor expenses and revenues; assist with budget preparation; track equipment and supplies; and perform inventory control and purchasing duties as directed.
Implement security and emergency procedures and respond to emergencies and patron or staff problems throughout the facilities.
Provide information and assistance to guests and staff, including resolving problems and complaints.
Ensure policies and procedures are followed and recommend new or revised policies as needed.
Develop and implement marketing activities for rentals and sales.
Promote employee motivation and productivity through positive reinforcement, recognition, team building, and job enrichment.
Keep the Superintendent of Facilities informed about daily problems, developments, accomplishments, and operational status.
Requisition supplies, materials, and services for facility operations as directed.
Perform other related duties as apparent or assigned.
Work nights and weekends, cover operating hours across facilities open seven days a week, and remain on call 24/7 with a reasonable response time.