Area Vice President - Philadelphia Market

Everstory Partners • Philadelphia, PA

18d • $150,000 - $175,000

About The Position

The Area Vice President leads operations and sales across the Philadelphia market, developing and managing leaders while driving profitable growth and high-quality service for families. The role oversees General Managers and their teams, monitors operational and financial performance, sets priorities, and implements business plans to achieve sales, customer satisfaction, and net operating income goals. The position partners with Support Center departments on initiatives and resources, guides management teams in addressing current and future business needs, and helps resolve operational issues. Regular travel to locations is required to review operations, facilities, equipment, service levels, and workplace safety. The position involves traveling and reviewing locations 50–60% of the time and requires availability for some holidays, evenings, and weekends as needed.

Requirements

• Bachelor’s degree in business or a related field preferred, but not required.
• 5–7 years of direct sales and operations management experience, preferably in the cemetery industry.
• Valid driver’s license and access to a personal vehicle.
• Proven record of achieving profitable sales growth and managing change.
• Proven record of managing an effective sales team.
• Excellent oral and written communication skills.
• Ability to lead and develop teams.
• Ability to manage individuals and multiple functional work areas, including sales, maintenance, administration, and funeral homes, across multiple locations.
• Ability to establish and maintain trust with customers, business partners, investors, and coworkers.
• Ability to develop effective ways to handle location issues, including internal and external customer complaints.
• Excellent customer service skills.
• Critical-thinking skills for solving operational challenges.
• Proactive approach, with an understanding of urgency and priorities.
• Detail orientation and ability to manage competing priorities.
• Proficiency in Microsoft Office Suite (Word and Excel), CRM, and P&L software.
• Availability to work some holidays, evenings, and weekends as needed.

Nice To Haves

• Bachelor’s degree in business or a related field.
• Direct sales and operations management experience in the cemetery industry.
• Multi-site management experience.

Responsibilities

• Develop and manage leaders through hiring, coaching, role modeling, and performance management.
• Measure operational performance, identify underperforming metrics, and develop solutions to improve profitability and meet or exceed operational and sales goals.
• Promote service excellence by ensuring teams implement best practices, establish priorities, and support families at need and pre-need.
• Drive area financial performance through sales and revenue growth and expense management to achieve net operating income growth.
• Create and implement business plans, including budgeting, monitoring, and corrective action planning, to support sales growth, customer satisfaction, and financial goals.
• Foster a culture of excellence through training programs, employee meetings, staff development, performance management, and communication.
• Recruit, hire, coach, and manage the performance of General Managers and their direct reports.
• Partner with Support Center departments on marketing, pricing, performance analysis, initiatives, and area resources.
• Develop and guide management teams to resolve current business issues while preparing for future business needs.
• Collaborate with relevant parties to manage infrastructure and capital equipment projects on time.
• Use sound judgment and industry knowledge to help General Managers address operational issues.
• Identify and solve problems using resourcefulness and collaboration.
• Travel regularly to properties to review facilities, equipment, and service levels and ensure safe, positive experiences for employees and visitors.
• Ensure locations comply with workplace health and safety requirements, including safety meetings, incident reports, and corrective plans.

Benefits

• Competitive benefits package for full-time employees.
• Base salary with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, dental, vision, life, AD&D, and STD insurance.
• Tuition reimbursement.
• Career advancement and training.
• Funeral and cemetery benefits.
• Employee referral bonus.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed