Area Supervisor

FLOWCO HOLDINGS INC.•Richland, OH

About The Position

The Area Supervisor provides leadership, technical and operational expertise, and champions safe, best-in-class service that creates customer satisfaction and company value. The position is responsible for the profitability of an assigned area and for delivering preventive maintenance and call-out/repair services within a specified geographical area. The supervisor coordinates equipment, materials, and personnel to optimize utilization, costs, and resources; maintains equipment in excellent working condition; and represents Estis to customers with technical and operational expertise. The role leads communication and implementation of company practices, operational standards, processes, and performance measures. It tracks team performance against metrics, develops and executes improvement plans, shares job-specific information with technicians and other departments, evaluates direct reports, and recommends training. The Area Supervisor is accountable for budget execution and participates in management reviews. The position also requires working with the team to improve departmental processes and performing other duties as assigned.

Requirements

Strong customer service, interpersonal, coaching, and leadership skills.
Proficiency with the complete Microsoft Suite, including Word, Excel, Outlook, and PowerPoint, and general PC skills.
Strong organizational, planning, scheduling, process management, and negotiation skills.
Strong analytical abilities, mechanical aptitude, and problem-solving skills.
Strong technical writing and oral communication skills.
High school diploma or equivalent experience.
Specific industry knowledge and job experience.
At least 3 years of experience in customer relations.
At least 7 years of technical experience.
At least 3 years of supervisory experience.
Valid driver’s license with a satisfactory driving record.
Ability to stand, sit, and/or walk on a hard surface and safely bend, stoop, reach, climb steps, and use a ladder for long periods daily.
Ability to lift up to 80 pounds.
Vision of 20/40, with or without corrective lenses, to accurately read distribution documents.
Ability to communicate verbally using a telephone.
Ability to work under pressure.
Willingness to travel extensively while driving a company vehicle.
Ability to work outdoors in changing temperatures and climate.

Nice To Haves

Planning and scheduling experience.

Responsibilities

Champion health, safety, environmental, and service policies, standards, and process improvement.
Be responsible for value creation and profitability of the assigned area.
Ensure equipment is clean and maintained in excellent working condition.
Represent Estis to customers and provide technical and operational expertise in response to inquiries.
Deploy equipment, materials, and personnel to job sites efficiently, optimizing operations, costs, and resources.
Deliver preventive maintenance and call-out/repair services within a specified geographical area.
Provide leadership and communicate company practices.
Coordinate deployment of equipment, materials, and personnel to job sites at optimum utilization and minimum cost across one or more service delivery processes.
Measure and communicate team performance against metrics and develop improvement plans where warranted.
Compile and convey job-specific information to Field Service Technicians, other managers, and company departments.
Coordinate work with others to minimize equipment downtime and use resources effectively.
Evaluate direct reports and recommend technical and soft-skills training.
Implement, manage, and communicate area performance measures.
Execute the budget and operational standards and processes.
Participate in management reviews of measures with the team and develop and execute action plans for improvement.
Work with the team to develop improved departmental work processes.
Perform other duties as assigned.