Area Supervisor

Ross Dress for Less•Fort Oglethorpe, GA

1d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly and work areas remain clean, and executing and supervising operational processes. The Area Supervisor maintains safe and secure store environments, provides courteous customer service, supports the Company brand and presentation standards, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and assigned administrative duties. The position supervises Retail Associates and, where applicable, Stockroom Leads. Other duties may be assigned by the Store Manager, and the job description may be changed at management’s discretion.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise its operations when serving as Manager on Duty.
Supervise Associates and maintain a friendly, easy-to-shop environment.
Maintain safe and secure store conditions, including building access, emergency egress, security systems, cash areas, customer safety, and required alarm testing; respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep store areas clean, maintained, and merchandised to standard.
Teach, assign, and follow up on recovery, sizing, markdowns, and other merchandising tasks; receive and process merchandise and deliveries, maintain stockroom organization, secure and process back-stock, and support sales-floor placement.
Execute department merchandising, monthly presentation guidelines, floor moves, promotional signing, and re-wraps; help reduce loss due to damage.
Follow Loss Prevention procedures, maintain customer-service presence and awareness on the sales floor, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Oversee front-end execution, pace, customer wait times, Associate training and coaching, break schedules, equipment, supplies, recovery, go-backs, and merchandise salability.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, nubbed, and security tagged as needed.
Perform assigned administrative duties, including cash pulls, bank deposits, front-end control, refund and purchase approvals, till and safe security, Paid Outs/Ins, void approvals, media registration, break schedules, payroll administration, punch edits, scheduling compliance, payroll transmission, and reporting.
Perform other duties as assigned by the Store Manager.