Department Manager/Area Supervisor

Ross Dress For Less•Millville, NJ

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision when acting as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, and keeping work areas clean. The Area Supervisor executes and supervises Company operational processes as needed. The position oversees safety and security, customer service, store standards, merchandise processing and presentation, loss prevention, front-end operations, fitting rooms, and administrative tasks assigned by the Store Manager. It also includes coaching and supervising Associates, supporting store productivity, and ensuring compliance with Company policies and procedures.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Nice To Haves

Prior customer service and supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store, supervise Associates, and oversee general store operations while serving as Manager on Duty.
Maintain a safe and secure environment, monitor the sales floor, correct or report unsafe conditions, maintain building security, and follow customer accident and emergency procedures.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates using Company programs.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep store areas clean, well-maintained, and merchandised to standard.
Ensure recovery, sizing, markdowns, merchandise processing, stockroom organization, back-stock security, department merchandising, floor moves, signage, and re-wraps meet Company standards.
Receive merchandise trucks and non-merchandise deliveries as needed, and help move processed merchandise to the sales floor.
Reduce merchandise damage and ensure compliance with monthly presentation guidelines in the assigned area.
Execute loss-prevention practices, safeguard confidential information and cash, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates follow Company standards, manage customer lines, train and coach Associates on registers and front-end procedures, and coordinate breaks and lunches.
Ensure front-end equipment and supplies are maintained, go-backs are processed correctly, and Associates follow Scan and Bag practices.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, nubbed, and security tagged as needed.
Conduct cash pulls and bank deposits according to Company policy and oversee front-end controls when needed.
Follow policies for refunds, Associate purchases, tills and safe cash, register transactions, void approvals, register media, and break schedules.
Perform payroll administration as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.