Area Supervisor

Ross Stores•Texarkana, TX

6d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general Store operations and supervision when serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and cleanliness, and executing and supervising Company operational processes as needed. The Area Supervisor promotes safe and secure conditions, provides respectful and professional customer service, maintains Store and Company brand standards, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and administrative duties assigned by the Store Manager. The position supervises Retail Associates and, where applicable, Stockroom Leads. The job is an in-store position in Texarkana, Texas.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise Associates, including serving as Manager on Duty for general Store operations.
Maintain a safe and secure environment by monitoring the sales floor, addressing or reporting unsafe conditions, overseeing building security and access, maintaining security equipment, and following customer safety and emergency procedures.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates through Company programs.
Represent the Company brand, maintain a professional appearance, enforce the Company Dress Code, and keep Store areas clean, maintained, and merchandised to standard, including daily trash removal.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, receiving, stockroom organization, back-stock security, department merchandising, floor moves, signing, and re-wraps.
Support merchandise delivery and placement on the sales floor, ensure compliance with presentation guidelines, and help reduce loss due to damage.
Follow the Loss Prevention Awareness Program, maintain a strong customer-service presence and loss-prevention awareness, safeguard confidential and financial information and merchandise, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations and ensure Associates meet Company standards; manage customer lines, train and coach Associates on registers, shortage control, and front-end procedures, and manage break, lunch, and backup schedules.
Ensure front-end equipment and supplies are maintained, expedite and process go-backs, teach Scan and Bag best practices, and ensure merchandise on front-end and feature areas is salable.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls and bank deposits, front-end control, refund and purchase approvals, till and safe security, Paid Outs/Ins, void approvals, media registration, break schedules, payroll administration, punch edits, scheduling compliance, payroll transmission, and reporting.
Perform other duties as assigned by the Store Manager.