Area Supervisor

dd's DISCOUNTS•Albuquerque, NM

8d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership, responsible for an assigned store area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation and cleanliness, and executing and supervising Company operational processes as needed. The Area Supervisor promotes a safe and secure store, provides courteous and professional customer service, supports the Company brand and merchandising standards, and oversees loss prevention, front-end operations, fitting rooms, and assigned administrative duties. The position also supervises Retail Associates and, where applicable, Stockroom Leads. Duties may change at management's discretion.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the Store and supervise Associates, including acting as Manager on Duty.
Maintain a safe and secure environment, monitor the sales floor and building, correct or report unsafe conditions, follow emergency procedures, and conduct scheduled fire-alarm tests.
Support customer safety through accident prevention, reporting, and emergency procedures; respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders respectfully and professionally, and recognize Associates through Company programs.
Represent the Company brand, follow and enforce the Company Dress Code, and maintain clean, well-maintained, properly merchandised store areas.
Teach, assign, and follow up on recovery, sizing, markdowns, merchandise processing, stockroom organization, back-stock security, merchandising, floor moves, signing, and other presentation standards.
Receive merchandise trucks and non-merchandise deliveries as needed, and help move processed merchandise to the sales floor.
Reduce merchandise loss and comply with Loss Prevention practices, including maintaining customer-service presence and awareness, safeguarding confidential information and assets, maintaining the Public View Monitor system, and conducting Code 50 package inspections.
Supervise front-end operations, ensure Associates meet Company standards, manage checkout lines and customer wait times, and train and coach Associates on registers, shortage control, and front-end procedures.
Manage Retail Associate backup, lunch, and break schedules; ensure front-end equipment and supplies are maintained and that go-backs are handled correctly.
Teach and monitor Scan and Bag practices, and ensure merchandise on front-end and feature displays is salable and properly ticketed or security tagged as needed.
Maintain fitting-room cleanliness, audit and account for garment tags, and ensure go-back compliance and proper processing of returned merchandise.
Perform assigned administrative duties, including cash pulls, bank deposits, front-end control, refund and cash-handling policy compliance, payroll administration, punch edits, scheduling compliance, payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.