Area Supervisor

Ross Stores•Algonquin, IL

About The Position

The role is described in the posting as a Retail Associate position responsible for providing customers with a positive shopping experience and supporting store operations. Associates greet and assist customers, maintain safe and orderly work areas, present and recover merchandise, process transactions, and perform a range of store functions as business needs require. The posting identifies Area Supervisor as one of the full-time roles eligible for extended benefits and performance-based bonuses, but the duties provided are for a Retail Associate.

Requirements

Communicate effectively with customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use store equipment, including PDTs, registers, and PCs, as required.
Stand, walk, and move around the store for up to 100% of working time; regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat customers and Associates with respect and courtesy, provide friendly and professional service, and recognize fellow Associates through company recognition programs.
Assist customers with merchandise and questions, greet customers throughout the store, respond promptly to customer service calls, and escalate issues to Store Leadership when needed.
Represent and support the company brand and maintain a professional appearance in accordance with the dress code.
Perform cleaning tasks to maintain merchandise, customer, and team areas.
Complete assigned sizing and recovery to keep the store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company practices and presentation guidelines.
Follow loss prevention awareness, merchandise protection, and Mark-Out-of-Stock policies, including obtaining Store Leadership review and approval of disposals.
Safeguard confidential information, cash, credit card information, and merchandise; follow procedures for transactions, refunds, voids, offline processes, and bankable tenders.
Execute store best practices, work efficiently, and minimize unnecessary steps and touches.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time Associates: Medical, Dental, and Vision Health Insurance
For eligible full-time Associates: Legal Insurance
For eligible full-time Associates: Vacation Buy
For eligible full-time Associates: Flexible Spending Account and Health Savings Account
For eligible full-time Associates: Life/ADD Insurance and Long-Term Disability
For eligible full-time Associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time Associates: Vacation Pay accrued at 10 days per year after eligibility commences
For eligible full-time Associates: 9 Personal and Company Holidays
For eligible Area Supervisor, Assistant Store Manager, and Store Manager Associates: bonus based on individual and business performance