Area Supervisor

Ross Dress for Less•Hammond, IN

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned store area and for general store operations and supervision while acting as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring appropriate merchandise presentation, keeping work areas clean, and executing and supervising Company operating processes. The Area Supervisor promotes safe and secure store conditions, delivers courteous customer service, supports the Company brand, oversees merchandising and loss prevention, and supervises front-end and fitting-room operations. The position also carries out administrative duties assigned by the Store Manager, including cash and payroll procedures. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the Store and supervise Associates while serving as Manager on Duty.
Maintain a friendly, safe, secure, clean, and easy-to-shop store environment; correct or report unsafe conditions and follow customer safety and emergency procedures.
Oversee building security, including entrance and exit control, security equipment checks, Cash Office security, armored carrier pickups, trash removal, and emergency egress.
Provide respectful, courteous, friendly, and professional service to Customers, Associates, and other leaders; recognize Associates through Company programs.
Represent the Company brand, maintain a professional appearance, and ensure Associates follow the Company Dress Code.
Maintain store cleanliness and merchandising standards, including daily trash removal.
Teach, assign, and follow up on merchandise recovery, sizing, and markdowns; receive merchandise and other inbound deliveries as needed; process merchandise promptly and maintain organized, secure stockrooms and back-stock.
Help place processed merchandise on the sales floor; merchandise the assigned department, reduce damage-related loss, follow presentation guidelines, and complete floor moves, signage, and re-wraps as needed.
Follow the Loss Prevention Awareness Program, maintain a strong customer-service presence and loss-prevention awareness, protect confidential information, cash, credit card information, and merchandise, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Execute Company best practices and maximize productivity by minimizing steps and touches.
Supervise front-end operations, ensure Associates meet Company standards, manage customer lines and wait times, and maintain an appropriate pace and presence.
Train and coach Associates on registers, shortage-control policies, front-end procedures, and Scan and Bag practices; manage backup, lunch, and break schedules.
Ensure front-end equipment and supplies are maintained, expedite and correctly process go-backs, and ensure merchandise in front-end and feature areas is salable and properly handled.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is ticketed, scanned, nubbed, and security tagged as needed.
Conduct cash pulls and bank deposits according to policy and maintain front-end control when needed.
Follow procedures for refund and purchase approvals, tills and safe cash, register paid-ins and paid-outs, void approvals, register media, and break schedules.
Administer payroll tasks as needed, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.

Benefits

Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs
Associate Discount
Identity Protection
Associate Purchase Program
Benefit Hub Discount Mall
Employee Assistance Program
Commuter Benefits
401(k), subject to service requirements
Employee Stock Purchase Program
Ross Cares Fund
College Discounts
Sick Pay where legally required
Referral Bonuses
For eligible full-time Associates: Medical, Dental, and Vision Health Insurance
For eligible full-time Associates: Legal Insurance
For eligible full-time Associates: Vacation Buy
For eligible full-time Associates: Flexible Spending Account
For eligible full-time Associates: Health Savings Account
For eligible full-time Associates: Life/ADD Insurance
For eligible full-time Associates: Long-Term Disability
For eligible full-time Associates: Enhanced Maternity and Parental Leave Benefit
For eligible full-time Associates: Vacation Pay accrued at 10 days per year after eligibility commences
For eligible full-time Associates: 9 Personal and Company Holidays
For eligible Area Supervisor, Assistant Store Manager, and Store Manager Associates: bonus based on individual and business performance