Area Supervisor/Department Manager

Ross Dress for Less•Mason City, IA

6d•Onsite

About The Position

Responsible for managing and supervising areas assigned by the Store Manager while following company policies regarding customers, associates, and merchandising. The role involves learning all phases of store operations. When the Store Manager is absent, the Assistant Manager leads the entire store operation to ensure company standards and best practices are consistently met. The position supports store performance, staffing, payroll administration, recruiting and associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. It directly supervises all non-exempt associates.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity while working.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and Ross personnel policies and procedures.
Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
Complete payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Accept special assignments from leadership.
Assist with recruiting, hiring, training, and developing non-exempt associates.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours to plan while adjusting to business trends.
Promote safe behaviors, ensure associates understand emergency operating procedures, maintain compliance with safety policies, and assist with monthly safety meetings.
Treat customers, associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize associates through company recognition programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach retail associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, maintain a professional appearance, and reinforce the company dress code.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with maintenance personnel and associates.
Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet company standards and guidelines.
Manage merchandise processing to the sales floor within the expected company timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, and merchandise.
Maintain a strong customer service presence and heightened loss prevention awareness, and comply with the Loss Prevention Awareness Program.
Assist in leading annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Directly supervise all non-exempt associates.