Manager-Services

trane technologies • Lockland, OH

11d • $83,600 - $119,630

About The Position

Trane Technologies is hiring an Area Service Manager in Cincinnati, Ohio. The role leads service repair, upgrades and enhancements, service agreements, and new equipment installation, supporting customers throughout the equipment lifecycle. The manager oversees service operations from agreement pricing and sales support through field coordination, technician recruitment and development, invoicing, collections, and customer satisfaction. The position has P&L and budget responsibilities, supports service growth with sales, manages operational risks, and ensures service processes, margins, cash flow, and safety requirements are met. The role prioritizes customer engagement and collaboration with office colleagues when not interacting directly with customers. Travel to customer sites is required.

Requirements

• At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
• At least 3 years of experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Technology proficiency, including expertise with Microsoft applications.
• Valid driver's license held for at least 12 months, with no major or frequent traffic violations, including the listed violations, in the previous 3 years.

Nice To Haves

• Salesforce experience.

Responsibilities

• Manage P&L responsibilities and provide monthly revenue forecasts.
• Grow the service agreement base and expand repair, installation, and service turnkey work in partnership with sales and the acquisition team.
• Control expenses against budget targets, including fleet, uniforms, tools, and safety equipment.
• Manage risk associated with service agreements, turnkey service, and repair work.
• Oversee service coordination to respond efficiently to customers and balance technician skills and resources across the district.
• Coordinate emergency repairs, scheduled maintenance, upgrades, installations, replacement components, and long-term service agreements.
• Attract, coach, counsel, train, and develop service employees; improve their customer service, process, and technical skills.
• Drive continuous improvement through performance management and technical product training.
• Ensure margin expectations are met during sales and fulfillment.
• Improve cash flow by generating invoices promptly after work is completed, managing expenses, and increasing service-team utilization.
• Establish and ensure adherence to standard service work processes, and improve transactional processes that affect customer experience and satisfaction.
• Ensure environmental, health, and safety compliance within the service team and provide training for safe work in shops and at customer sites.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one.
• Fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed