Area Sales Manager

Courtyard/Residence Inn•Orlando, FL

29d

About The Position

The Area Sales Manager drives group sales for the Courtyard Residence Inn and Springhill Lake Nona properties. The role actively solicits and manages inquiries for groups requiring more than 10 guestrooms per night, develops tailored solutions, and builds long-term, value-based customer relationships to achieve sales objectives and create memorable guest experiences. The position also supports the operational aspects of booked business and works collaboratively with teams across the Lake Nona Hotels properties.

Requirements

At least two years of previous hotel operations or sales experience.
Professional and positive demeanor.
Proficient working knowledge of computers in a Windows environment.
Ability to learn and use TripleSeat (CRM), Fosse (PMS), and other assigned applications and systems.
Accuracy and attention to detail.
Ability to manage workload, prioritize tasks, and meet deadlines set by customers, the sales team, and leadership.
Excellent oral and written communication skills, including fluency in English.
Demonstrated sales and customer service skills.
Ability to work as part of a team and collaborate across multiple properties.
Ability to set priorities when faced with multiple demands.
Flexibility to manage multiple priorities and varying deadlines.
Experience providing service to others and administrative support in a team-oriented environment.
Enjoyment of interacting with others and creating experiences that exceed expectations.

Responsibilities

Identify new contacts and develop sales leads through phone prospecting, sales calls, trade shows, and other activities; some travel may be required.
Respond to sales inquiries and contact prospective clients to build and nurture business relationships.
Assess market conditions, competitors, economic trends, supply, and demand, and strategically sell against competitors.
Learn hotel amenities, venues, and options and recommend experiences suited to group customers.
Anticipate guest needs and respond promptly.
Support the operational aspects of booked business, including preparing proposals, writing contracts, and corresponding with customers.
Produce quotes and written confirmations for clients.
Record appointments, calls, and business leads accurately and promptly.
Build positive, productive relationships with team members across Lake Nona Hotels.
Create welcoming guest experiences and take initiative to resolve guest concerns and build loyalty.
Share knowledge of hotel services and amenities with guests.
Communicate observations and guest needs to staff and management.
Answer telephones promptly and greet guests warmly.
Attend meetings assigned by sales leadership.
Conduct property tours that showcase hotel features and explain benefits tailored to customer needs.
Adapt to evolving operational needs and perform other duties assigned by leadership within the scope of the role.