Area Operations Manager

Community Concierge Services • Concord, NC

1d • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead employees, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night. The role offers broader responsibility across multiple communities with a growing, founder-led company.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager regularly travels between properties and markets, and may travel to neighboring areas. The role involves arranging coverage for call-offs and no-shows and personally covering routes when other options are exhausted. Fieldwork includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; service or staffing issues may require work beyond typical operating hours. The position requires a full-time commitment and cannot be performed alongside another full-time job.

Compensation is a $65,000 annual base salary paid biweekly, plus an opportunity for a $10,000 annual performance-based bonus paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. CCS also describes flexibility in organizing daytime work around completed responsibilities and operational needs, and opportunities for increased responsibility and advancement as the company expands.

The hiring process includes an onsite work preview to let candidates see the service environment, understand the physical demands, and ask questions about the schedule and day-to-day responsibilities before accepting an offer.

Requirements

• At least 3 years of driving experience and a clean driving record to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on your feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both blue-collar and white-collar tasks daily.
• Ability to work evenings and weekends; service operates seven days a week.
• Full-time commitment; the position cannot be performed alongside another full-time job.
• Experience supervising hourly or part-time employees in a relevant field is welcomed; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Previous valet trash experience is helpful.
• Experience in field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Ability to lead by example, build relationships while holding people accountable, stay organized across multiple locations and priorities, communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs against service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access required for their work.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange service coverage when employees call off or fail to arrive, and personally cover routes when other coverage options are exhausted.

Benefits

• $65,000 annual base salary, paid biweekly.
• $10,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed