Area Operations Manager - Macon, GA

FLOURNOY HEALTH SYSTEM•Macon, GA

About The Position

The Area Operations Manager is responsible for the overall operational, financial, and service performance of the assigned area. The role provides day-to-day leadership to the area team and oversight of client services, staffing, billing, compliance, quality, and growth. The manager works with Operations, Nursing, Billing, Sales, Quality/Compliance, Human Resources, and other support teams to address barriers, maintain service delivery, and achieve area performance goals. The position oversees area operations and service delivery; monitors financial results and billing; identifies opportunities for census, service, and revenue growth; supports quality, compliance, and risk management; leads and holds area staff accountable; and reviews operational and financial performance data to drive follow-up and improvement. The role requires travel within the assigned service area as needed, with travel listed as up to 25%.

Requirements

High school diploma or GED.
At least 3 years of experience in home care, healthcare operations, area operations, or a related service environment.
At least 2 years of leadership or supervisory experience, including responsibility for staff performance and day-to-day operations.
Experience managing multiple operational priorities, including staffing, client service, compliance, and issue resolution.
Experience reviewing operational and financial performance data and using results to drive follow-up and improvement.
Strong communication, organization, problem-solving, and leadership skills.
Proficiency with Microsoft Office and ability to learn and effectively use company systems and reporting tools.
Valid driver's license and reliable transportation, with ability to travel within the assigned service area as needed.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
Previous management experience in home care, home health, or a Medicaid waiver environment.
Experience with EDWP, Medicaid waiver programs, prior authorizations, billing processes, or caregiver compliance.
Experience managing an area budget, revenue goals, census growth, or other financial or operational KPIs.
Experience building relationships with referral sources, providers, and community partners.

Responsibilities

Oversee day-to-day area operations, including staffing, client needs, service delivery, and operational concerns.
Track active clients, admissions, discharges, underserved clients, and billable clients not currently receiving services.
Identify barriers to service delivery and ensure appropriate follow-up and escalation.
Monitor Care Relationship Manager caseloads and area staffing needs to support appropriate coverage.
Ensure required client and caregiver operational processes are completed on time.
Monitor area revenue, expenses, budget performance, and overall financial results.
Review expected versus actual revenue and monitor performance by service line.
Monitor billable hours and area pacing against established financial and growth expectations.
Review weekly billing issues, including prior authorizations, cost shares, denials, SAFs, and other barriers affecting billing.
Partner with Billing and operations teams to resolve issues affecting revenue or service delivery.
Identify opportunities to increase census, services, and area revenue, and use performance and service data to identify growth opportunities by county or market.
Partner with Sales to develop and maintain relationships with providers, referral sources, and community partners, and support area business development initiatives.
Partner with Quality/Compliance to educate area staff and ensure standards and processes are followed.
Monitor client and caregiver compliance rates and address gaps, including incomplete monthly contacts, IDT visits, supervisory visits, and expired reassessments.
Review incidents and complaints, ensure appropriate follow-up and timely resolution, and provide required weekly sign-off.
Complete I-9 requirements for Traditional caregivers; audit caregiver files before hire and submit files for required audit review.
Provide day-to-day direction, support, and accountability to area staff.
Conduct weekly staff meetings to review priorities, performance, barriers, and follow-up needs.
Assign responsibilities and ensure outstanding items are followed through to completion.
Communicate area performance, risks, staffing needs, and operational concerns to leadership.
Partner with Human Resources and other support departments when employee or operational issues require additional support.
Maintain visibility into area operational and financial performance, routinely review KPIs, and develop action plans for areas below expectations.
Ensure reported data is accurate and operational issues have clear ownership and follow-up.