Area Operations Manager (Philadelphia)

Saxbys•Philadelphia, PA

8h•Onsite

About The Position

Saxbys is an education company that operates cafes on college campuses through its Experiential Learning Platform. In each cafe, a Student Cafe Executive Officer (SCEO) leads the business for a semester for academic credit, supported by a team of fellow students. The Area Operations Manager makes this learning model possible by coaching and leading four cafes: three at Drexel University and one at West Chester University. The manager develops each SCEO from hiring through the end of their term and helps every cafe excel in team development, community leadership, and financial management. This is a full-time, salaried role based in Philadelphia, Pennsylvania, serving the Drexel University and West Chester University cafes. Compensation is $55,000 plus a performance bonus. The role involves regular travel between cafes and may include leading cafe setups and grand openings. Success includes meeting or exceeding budgeted revenue and NOI at every cafe, having at least 30% of each cafe’s team members become Team Leads, and hiring all SCEOs by the stated fall and spring deadlines.

Requirements

At least 2 years of foodservice management experience, or at least 6 months as a Saxbys CEO, SCEO, or Certified-level team member.
Passion for hospitality and servant leadership.
Strong written and verbal communication skills.
Comfort with regular travel between cafes.
Valid driver’s license.
Ability to stand and walk for long periods, stoop and kneel, lift up to 35 pounds, and use ladders and stairs.
Strong prioritization, accountability, patience, firmness, adaptability, and rapport-building skills, including with people at different levels of age and seniority.

Nice To Haves

Multi-unit management experience.

Responsibilities

Keep every cafe fully staffed, identify and develop future leaders, and partner with Recruiting to nominate, vet, and interview SCEO candidates.
Conduct regular quality checks, address inconsistencies, and maintain hospitality as a central part of each cafe’s culture.
Learn each cafe role well enough to train and coach it; keep standard operating procedures accessible and followed; and coach SCEOs through accountability conversations, coaching and counseling, and progressive discipline.
Approve weekly schedules to align labor with demand and budget, build labor models, teach SCEOs to interpret and act on their profit-and-loss statements, and present and defend each cafe’s P&L in reviews.
Ensure inventory counts are accurate and review and approve orders and PARs for every cafe.
Serve as the primary contact for campus partners, including landlords, facilities, and auxiliary services, and keep the Campus Resource Guide current.
Lead cafe setups and grand openings as the Operations lead, coordinating across departments.
Monitor local competitors, campus news, and industry trends and act proactively on relevant developments.
Develop SCEOs and support cafe performance across team development, community leadership, and financial management.