Janitorial Area Manager - PHILADELPHIA

Bluechip Pros•Philadelphia, PA

About The Position

The Janitorial Area Manager leads, oversees, and reviews the daily work of staff providing cleaning services at assigned buildings and facilities, ensuring clean, orderly, and attractive conditions. The role also performs technical tasks related to assigned areas, delivers results within budget guidelines, and drives new business in the market. The manager oversees staff performance, schedules, client expectations, payroll, budgets, recruitment, onboarding, supplies, equipment, quality audits, safety, and account operations. The position requires regular communication with direct reports, clients, the Regional Manager, the VP of Operations, HR, and other company stakeholders. Duties may be added to or changed by management.

Responsibilities

Monitor staff performance and ensure cleaning services meet or exceed client expectations.
Communicate with direct reports to resolve concerns promptly and ensure staff and clients receive location schedules two weeks in advance.
Enforce employee uniform requirements and establish service schedules, work goals, methods, and resource allocations.
Partner with HR on employee issues and identify high-performing employees for potential leadership opportunities.
Review budget and payroll reports, monitor employee punches and attendance, address manual punches, and participate in weekly Regional calls.
Use EPay to maintain business continuity, process employee separations in the system within the first week, and ensure salaried employees enter time into Blue Force weekly.
Train employees to minimize exception clocking.
Anticipate hiring needs, maintain current job postings, develop recruitment strategies for each area or location, and process new-hire paperwork.
Onboard new hires on their first day, covering role responsibilities, timekeeping, company policies and procedures, code of conduct, and safety training.
Ensure uniforms are delivered to new hires during their first week; order supplies in advance within monthly budgets.
Submit equipment repair requests through the specified approval and submission process, perform preventative maintenance, and maintain equipment inventories by location.
Maintain a location visitation and audit schedule and communicate the plan to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, report successes and concerns, and create action plans to address concerns.
Conduct quality-control audits at each location and promptly address identified issues.
Respond to customer callouts or notifications within 24 hours and develop plans to address their needs.
Oversee OSHA-required safety training and ensure supervisors conduct weekly informal and monthly formal safety inspections.
Work with safety, security, and clients to report potential problem areas; create and monitor current safety exposure plans at each site.
Ensure SDS sheets and manuals are available in janitorial closets and immediately report incidents and accidents.
Maintain full utilization of approved weekly budget hours for mall accounts and restrict overtime to hours approved in advance by the mall.
Communicate changes to budgeted hours and mall overtime information to the CFO, VP of Operations, and Accounts Receivable Manager.
Encourage the team to identify future business opportunities, submit a weekly tracker, and aim for two potential-business conversations per week.
Submit the additional-business per diem purchase order tracker weekly and sell out-of-scope work at current client sites.