Area Manager - Health Center Operations, South/East Maryland

Planned Parenthood of Maryland•Waldorf, MD

11d•Hybrid

About The Position

Planned Parenthood of Maryland is seeking an Area Manager – Health Center Operations to lead operational performance, leadership development, and service delivery across health centers in South/East Maryland. The Area Manager is a field-based operational leader responsible for the performance, quality, and strategic execution of health centers in Annapolis, Waldorf, and Easton, as well as Telehealth. The role directly supervises, coaches, and mentors Health Center Managers so clinics deliver patient-centered care and achieve operational, financial, and access goals. The work cadence is 80% on-site and 20% remote, with regular travel between health center locations. The role reports directly to the Senior Director of Clinical Operations. The Area Manager oversees patient access, provider productivity, visit volume, and clinic workflows; hires, onboards, manages, and develops Health Center Managers; and supports performance reviews, succession planning, team learning, morale, and accountability. In partnership with senior leadership, the position monitors revenue, expenses, budgets, revenue-cycle performance, documentation integrity, and billing compliance. The Area Manager also ensures regulatory and quality compliance, supports patient experience and service recovery, advances organizational growth and service expansion, and represents PPM in community partnerships and professional healthcare forums.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
At least five years of progressive leadership experience in healthcare operations.
At least three years directly supervising healthcare leaders or multi-site ambulatory/clinic operations.
Deep understanding of ambulatory healthcare operations, financial and budget management, regulatory compliance, and quality improvement processes.
Proficiency with Microsoft Office Suite, EHR/EPM systems, and data analytics tools for evaluating clinical productivity and financial trends.
Active CPR certification required upon hire.
Valid Maryland driver’s license, reliable personal vehicle, and auto insurance meeting Maryland vehicle code requirements.
Exceptional relationship-building skills and strategic problem-solving abilities.
Genuine alignment with Planned Parenthood’s mission and workplace values.
Must pass Criminal Background Screening and meet Right to Work requirements in the United States.
COVID-19 vaccination is required as part of employment.

Nice To Haves

Master’s degree.

Responsibilities

Monitor patient access, provider productivity, visit volume, and operational workflows across health centers, working with Health Center Managers to remove barriers and optimize clinic flow.
Hire, onboard, manage, coach, mentor, and develop Health Center Managers.
Conduct structured performance reviews and support succession planning, team knowledge-sharing, learning, morale, and accountability.
Partner with senior leadership to monitor revenue, expenses, and budget variances.
Review monthly financial reports and support revenue-cycle performance, documentation integrity, and billing compliance.
Ensure compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards in partnership with clinical leadership.
Promote patient-centered care, analyze patient satisfaction data, and guide managers on service recovery.
Support organizational growth and service expansion initiatives.
Represent PPM in community partnerships and professional healthcare forums.
Regularly visit health centers to observe clinic flow, support site leadership, and align operations with organizational policies, regulatory requirements, and strategic priorities.