Area Manager - Health Center Operations, South/East Maryland

Planned Parenthood of Maryland•Annapolis, MD

12d•$130,000 - $150,000•Hybrid

About The Position

Planned Parenthood of Maryland (PPM) is hiring an Area Manager to oversee operational performance, leadership development, and service delivery at health centers in Annapolis, Waldorf, and Easton, as well as Telehealth. Reporting to the Senior Director of Clinical Operations, this field-based operational leader is responsible for the performance, quality, and strategic execution of the health centers. The Area Manager directly supervises, coaches, and mentors Health Center Managers to support patient-centered care and meet operational, financial, and patient-access goals. The role follows an 80% on-site and 20% remote cadence, with regular travel among health centers across South/East Maryland. The Area Manager observes clinic operations, supports site leadership, and aligns daily work with organizational policies, regulatory requirements, and strategic priorities. The position also supports service expansion and community partnerships. Applicants must pass criminal background screening and verify their right to work in the United States. PPM requires COVID-19 vaccination as a condition of employment.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
At least five years of progressive leadership experience in healthcare operations.
At least three years directly supervising healthcare leaders or multi-site ambulatory/clinic operations.
Deep understanding of ambulatory healthcare operations, financial and budget management, regulatory compliance (including OSHA, Title X, and Medicaid), and quality improvement processes.
Proficiency with Microsoft Office Suite, EHR/EPM systems, and data analytics tools for evaluating clinical productivity and financial trends.
Active CPR certification upon hire.
Valid Maryland driver’s license, reliable personal vehicle, and auto insurance that complies with Maryland vehicle code requirements.
Exceptional relationship-building skills, strategic problem-solving abilities, and genuine alignment with Planned Parenthood’s mission and workplace values.
Ability to pass criminal background screening and verify the right to work in the United States.
COVID-19 vaccination is required for employment.

Nice To Haves

Master’s degree.

Responsibilities

Monitor patient access, provider productivity, visit volume, and operational workflows across health centers, partnering with Health Center Managers to remove barriers and optimize clinic flow.
Hire, onboard, manage, and develop Health Center Managers; conduct performance reviews; support succession planning; and foster team learning, morale, and accountability.
Partner with senior leadership to monitor revenue, expenses, and budget variances; review monthly financial reports; and support revenue-cycle performance, documentation integrity, and billing compliance.
Ensure health center compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards in partnership with clinical leadership.
Promote patient-centered care, analyze patient satisfaction data, and guide managers on service recovery.
Support organizational growth and service expansion initiatives and represent PPM in community partnerships and professional healthcare forums.
Regularly travel between health center locations throughout South/East Maryland.