Area Manager | Birmingham, AL

12 Oaks Parking•Homewood, AL

About The Position

12 Oaks Parking, a family-owned valet and parking management company with over 1,000 employees across multiple regions, is seeking an experienced Area Manager to develop and lead valet teams in Birmingham, Alabama. The Area Manager oversees the entire valet operation or operations and is directly responsible for account performance, including financial, guest satisfaction, and client satisfaction objectives. The company emphasizes connections, competence, operational excellence, and guest experiences that exceed expectations. The role leads teams across multiple locations, supports efficient operations, and maintains relationships with clients, guests, vendors, and employees. The Area Manager is also on call and available to solve problems in support of a 24/7 operation. Applicants must pass pre-employment testing, including a background check and motor vehicle record review. 12 Oaks is an equal opportunity employer and does not discriminate on the listed protected bases.

Requirements

At least 2 years of previous parking management experience.
Valid driver's license.
At least 18 years of age.
Clean motor vehicle record.
Must submit to and pass pre-employment testing, including a background check and motor vehicle record review.

Responsibilities

Oversee assigned valet operations, ensuring smooth and efficient performance.
Lead teams at multiple locations, promoting operational excellence, outstanding customer service, and a productive, cooperative, and inclusive work environment.
Train team members on customer service, safety, and inclusion best practices.
Manage associate scheduling, overtime, tip reporting, and timekeeping.
Ensure revenue collection procedures are followed and payroll and accounting reports are timely and accurate.
Prepare budgets and quotes for private events and follow up on accounts receivable.
Meet with potential clients to pursue new business opportunities.
Conduct interviews and hire team members; coach, counsel, and process terminations when appropriate; and ensure accountability for performance expectations.
Perform duties promptly and effectively in accordance with company policies and procedures to achieve operational objectives.
Maintain courteous and professional working relationships with customers, vendors, subordinates, coworkers, supervisors, and managers.
Respond promptly to accidents, incidents, and safety concerns.
Address client and team member complaints and resolve problems.
Build and foster client relationships and attend necessary client meetings.
Be on call and available for problem solving in a 24/7 operation.
Perform other duties as assigned to support day-to-day operations.