Area Manager | Birmingham, AL

12 Oaks Parking•Birmingham, AL

About The Position

12 Oaks Parking, a family-owned valet and parking management company with more than 1,000 employees across multiple regions, is seeking an experienced Area Manager to develop and lead valet teams in Birmingham, Alabama. The Area Manager oversees the entire valet operation or operations and is directly responsible for account performance, including financial, guest-satisfaction, and client-satisfaction objectives. The role calls for a friendly, outgoing individual committed to providing first-class parking services and creating an exceptional guest experience. The Area Manager leads teams across multiple locations, supports operational excellence and customer service, manages staffing and administrative processes, and builds effective relationships with clients and other stakeholders. The role also requires availability for problem-solving on call in a 24/7 operation. Applicants must pass pre-employment testing, including a background check and motor vehicle record review. 12 Oaks is an equal opportunity employer and does not discriminate on the listed protected grounds.

Requirements

At least 2 years of previous parking management experience.
Valid driver's license.
At least 18 years of age.
Clean motor vehicle record.
Pass pre-employment testing, including a background check and motor vehicle record review.

Responsibilities

Oversee assigned valet operations and ensure smooth, efficient performance.
Lead teams at multiple locations, promoting operational excellence, outstanding customer service, and a productive, cooperative, and inclusive work environment.
Train team members in customer service, safety, and inclusion best practices.
Manage associate scheduling, overtime, tip reporting, and timekeeping.
Ensure revenue collection procedures are followed and payroll and accounting reports are timely and accurate.
Prepare budgets and quotes for private events and follow up on accounts receivable.
Meet with potential clients to pursue new business opportunities.
Interview and hire team members; coach, counsel, and process terminations when appropriate; and hold employees accountable for performance expectations.
Carry out duties timely and effectively in accordance with company policies and procedures and operational objectives.
Maintain courteous, professional working relationships with customers, vendors, subordinates, coworkers, supervisors, and managers.
Respond promptly to accidents, incidents, and safety concerns.
Address client and team-member complaints and resolve problems.
Build and foster client relationships and attend necessary client meetings.
Be on call and available to solve problems for the 24/7 operation.
Perform other duties as assigned to support day-to-day operations.