Area Manager, DC - Full Time

Macy's • Washington, DC

2d • Onsite

About The Position

Bluemercury is seeking an Area Manager to lead the customer experience and business performance across a home store and several nearby stores. The Area Manager serves as Store Manager in their home store and as a multi-unit leader for other locations. The role focuses on providing hyper-personalized, client-first service; sharing beauty expertise; building client relationships; driving sales and customer loyalty; and empowering teams to meet high service and performance standards. The Area Manager analyzes business results, develops strategies to achieve KPIs, executes store-level events, recruits and develops talent, and ensures operational excellence, including effective scheduling, inventory control, cost minimization, and profitability. The role reports to the District Manager and has multiple store managers and other hourly employees as direct reports. It is performed in the home store and at several other locations where the Area Manager has supervisory responsibilities. Weekly travel between locations is required.

Requirements

• 2–3 years of retail management experience; beauty industry experience preferred.
• Advanced authority and expertise in successful retail team leadership.
• Strong interpersonal, communication, and knowledge-sharing skills, with the ability to connect across organizational levels.
• Passion for beauty and staying up to date with industry trends and products.
• Flexible availability, including days, evenings, Saturdays, and holidays.
• Critical-thinking ability, strategic partnership skills, and inspirational leadership.
• Resourcefulness and ability to adapt quickly to changing priorities.
• Ability to travel efficiently between locations weekly.
• Excellent time management to handle competing priorities, teams, and locations.
• Ability to stand and walk for prolonged periods; frequent use of computers, handheld electronic equipment, and cash registers; reaching, crouching, kneeling, and stooping; and color vision.
• Ability to lift and move items weighing up to 25 pounds.
• Ability to work for prolonged periods around fragrance and home fragrance products.

Nice To Haves

• Beauty industry experience.

Responsibilities

• Facilitate consistent communication among team members and central business partners.
• Share the brand vision and business challenges, empower the team, and hold members accountable to high standards.
• Model Bluemercury’s client-first service approach and build personalized relationships with colleagues, clients, and visitors.
• Analyze business performance, develop strategies to achieve KPIs, delegate work, and recognize progress toward goals.
• Create and execute store-level event strategies to drive incremental sales.
• Coach, train, develop, and performance-manage direct reports, while fostering continuous improvement and a growth mindset.
• Build relationships in the area to recruit strong candidates and maintain a talent bench, including succession planning.
• Execute operational tasks and support effective scheduling, inventory control, cost minimization, and profitability.
• Build and maintain personalized relationships with customers and create an inclusive, welcoming atmosphere.
• Maintain beauty product knowledge across skincare, makeup, haircare, and fragrance, and stay current on products and trends.
• Recommend products based on clients’ needs, preferences, and skin types; demonstrate products and provide application tips.
• Drive sales by communicating product benefits and promotions, promoting loyalty programs and events, and encouraging repeat business.
• Support stock management and product availability, and maintain an organized, visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops.
• Collect customer feedback and share insights with the management team.
• Travel between locations on a weekly basis.
• Serve as Store Manager in the home store and provide multi-unit leadership for nearby stores.

Benefits

• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Medical, dental, and vision coverage.
• 401(k).
• Advancement opportunities and mentorship.
• Employee Assistance Program with mental health and financial literacy resources.
• Colleague Resource Groups.
• Give-back and volunteer opportunities.
• Inclusive, challenging, and fun work environment.
• Empowerment to perform impactful work with tangible results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed