DC Area Manager

Bob's Discount Furniture • San Bernardino, CA

3d • $70,304 - $72,384

About The Position

The Area Manager is a customer-focused leader responsible for managing an hourly workforce and upholding Bob’s core values. The role applies expertise in safety, quality, and performance to support a positive culture of growth and development, maintain open communication across operations, and protect customer expectations through sustained operations. The Area Manager works with other team members and departments to meet business objectives and maintain a diverse workforce.

The position oversees team performance, employee development, operational execution, and continuous improvement. It includes setting workforce roles and priorities, managing performance and employee reviews, and monitoring key performance indicators to support efficiency, customer satisfaction, and daily, weekly, and monthly operational targets. Duties may be modified or expanded based on business needs.

The role is based in a distribution center environment and involves continuous standing and walking as well as moving throughout the facility. Physical activities include lifting and arranging products and handling or moving items weighing up to 50 pounds without assistance; objects up to 250 pounds may need to be moved with or without reasonable accommodations. The stated work allocation is 80% standing, walking, lifting, and arranging product and 20% sitting, desk, and phone work.

Requirements

• At least 3 years of experience in a warehouse environment, including at least 2 years of lead or management experience.
• Understanding of supply chain and distribution center operations.
• Experience using a warehouse management system (WMS); SAP is preferred.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write.
• Must be at least 18 years old.
• Ability to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, and handle or move items weighing up to 50 pounds without assistance.
• Ability to move objects up to 250 pounds with or without reasonable accommodations.
• Ability to move throughout all areas of the distribution center and stand and walk continuously to perform job functions.

Nice To Haves

• Bilingual English/Spanish skills.
• Prior experience in a high-volume retail or furniture distribution environment.
• Experience supporting peak-season operations with fluctuating volume and staffing.
• Experience with Lean, Kaizen, and/or Six Sigma process improvement initiatives.

Responsibilities

• Support, mentor, and motivate the workforce.
• Lead safety, quality, and productivity efforts to ensure customer satisfaction.
• Evaluate employee performance and complete employee reviews.
• Collaborate with team members and departments to develop plans and address barriers to business objectives.
• Define workforce roles and priorities.
• Monitor and optimize team performance using key performance indicators.
• Hire, manage performance, coach, and promote direct reports; build engagement through visibility, communication, and recognition.
• Develop team members and frontline leaders, and establish team structures that address business needs.
• Audit employee work and provide real-time, data-driven feedback tied to productivity, quality, and safety.
• Own area performance, including throughput, quality, and safety.
• Delegate responsibilities and align tasks with appropriate ownership and capability.
• Create and communicate plans, navigate priorities, and deliver daily, weekly, and monthly operational targets.
• Use data trends and reporting to identify inefficiencies and improvement opportunities.
• Manage and resolve conflicts constructively, partnering with Human Resources when appropriate.
• Manage labor costs, productivity rates, budget adherence, and operational KPIs, including UPH, cost per unit, on-time shipping, and fill rate.
• Enhance customer experience by meeting commitments, minimizing product damage, responding to service failures, and implementing corrective actions.
• Streamline workflows and drive process improvement initiatives.
• Support labor planning, capacity planning, and peak-readiness strategies.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off including vacation, personal days, sick leave, holidays, and birthday time off.
• 401(k) Profit Sharing Plan with a company match.
• Pet insurance and employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount starting on Day 1 and exclusive partner discounts.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed