DC Area Manager

Bob's Discount Furniture • San Bernardino, CA

1d

About The Position

The Area Manager is a motivated, customer-focused leader responsible for managing an hourly workforce and upholding Bob’s core values. The role applies expertise in safety, quality, and performance to foster a positive culture of employee growth and development. The Area Manager collaborates across the operation, maintains open communication, supports a diverse workforce, and helps protect customer expectations through sustained operations.

The position leads day-to-day operational performance, including throughput, quality, safety, productivity, labor costs, and customer satisfaction. It involves developing employees and frontline leaders, setting priorities, delegating responsibilities, using data and key performance indicators to monitor results, and working with other teams to address barriers and achieve business objectives. Duties may be modified or expanded according to business needs.

The role is based in a distribution center environment and involves continuous standing and walking, alongside some desk and phone work. Physical tasks include moving throughout the distribution center and handling or moving items of varying weights, including items up to 50 pounds without assistance and objects up to 250 pounds with or without reasonable accommodations.

Requirements

• At least 3 years of experience in a warehouse environment, including at least 2 years of lead or management experience.
• Understanding of supply chain and distribution center operations.
• Experience using a warehouse management system (WMS); SAP is preferred.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write.
• Must be at least 18 years old.
• Ability to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, and handle or move items weighing up to 50 pounds without assistance.
• Ability to move objects up to 250 pounds with or without reasonable accommodations and move throughout all areas of the distribution center.
• Stand and walk continuously to perform job functions.

Nice To Haves

• Bilingual English/Spanish skills.
• Prior experience in a high-volume retail or furniture distribution environment.
• Experience supporting peak-season operations with fluctuating volume and staffing.
• Experience driving process improvement initiatives such as Lean, Kaizen, or Six Sigma.

Responsibilities

• Support, mentor, and motivate the workforce.
• Lead safety, quality, and productivity efforts to ensure customer satisfaction.
• Evaluate employee performance and complete employee reviews.
• Collaborate with team members and departments to develop plans, navigate barriers, and achieve business objectives.
• Define roles and priorities for the workforce.
• Monitor and optimize team performance using key performance indicators.
• Hire, manage, coach, and develop direct reports; drive employee engagement through visibility, communication, and recognition.
• Develop frontline leaders and build bench strength.
• Audit employee work and provide real-time, data-driven feedback tied to productivity, quality, and safety metrics.
• Own area performance, including throughput, quality, and safety.
• Delegate responsibilities and align task ownership with team members’ abilities and priorities.
• Create plans, communicate requirements, navigate priorities, and deliver daily, weekly, and monthly operational targets, including UPH, SLA, cost, and quality.
• Analyze data trends and reporting to identify inefficiencies and improvement opportunities; balance operational trade-offs and short- and long-term business needs.
• Manage and resolve conflicts constructively, partnering with Human Resources on employee coaching and mitigation.
• Manage labor costs, productivity rates, and budget adherence; track and improve KPIs such as UPH, cost per unit, on-time shipping, and fill rate.
• Respond quickly to service failures and implement corrective actions to improve customer experience, quality, and accuracy while minimizing product damage.
• Streamline workflows and drive process improvement initiatives.
• Support labor planning, capacity planning, and peak-readiness strategies.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off, including vacation, personal days, sick leave, holidays, and a birthday day off.
• 401(k) Profit Sharing Plan with company match.
• Pet insurance.
• Employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount starting on Day 1, plus exclusive partner discounts.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed