Area Manager- E-commerce-Sun-Wed, Night Shift

ID Logistics US•Richmond, VA

7h•$63,000 - $75,000•Onsite

About The Position

The Area Manager leads and develops front-line associates and team leads while driving operational excellence within assigned warehouse functions in a fast-paced fulfillment and distribution environment. The role owns daily execution of safety, quality, productivity, and customer service objectives, ensuring operational goals are consistently achieved while fostering accountability, engagement, and continuous improvement. This hands-on leader spends significant time on the warehouse floor coaching teams, monitoring performance, removing barriers, and ensuring process adherence. The Area Manager uses data, operational metrics, and problem-solving skills to optimize workflows, improve productivity, and deliver a strong customer experience. The role supports high-volume e-commerce, omnichannel, or direct-to-consumer operations where speed, accuracy, and customer satisfaction are critical, and follows corporate and site-specific Good Manufacturing Practices (GMPs) while promoting safety and compliance. The position is based in Henrico, Virginia, and works Sunday through Wednesday from 5:30 PM to 4:00 AM. The annual salary range is $63,000–$75,000, with a bonus opportunity. The position is not eligible for sponsorship.

Requirements

High school diploma or GED.
2–5+ years of leadership experience in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations.
Experience leading hourly associates in a fast-paced, metrics-driven environment.
Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics.
Demonstrated ability to lead teams, drive accountability, and deliver operational results.
Experience with process improvement, root cause analysis, and standard work.
Strong communication, organizational, and problem-solving skills.

Nice To Haves

Experience leading teams in high-volume e-commerce, omnichannel, direct-to-consumer, retail distribution, or fulfillment center operations.
Experience managing productivity, throughput, order cycle time, quality, labor utilization, and customer service metrics.
Experience with Warehouse Management Systems (WMS), labor management tools, and data-driven process improvement.
Ability to lead through peak volume periods, rapid growth, and changing customer demands.
Strong analytical and decision-making skills, including the ability to translate data into actionable results.
Bachelor's degree or equivalent combination of education and operational leadership experience.
Third-party logistics (3PL) experience.

Responsibilities

Lead daily operations in assigned inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, customer-focused execution.
Drive performance against operational metrics, including safety, quality, productivity, cost, throughput, labor utilization, and on-time customer delivery.
Lead e-commerce and fulfillment operations, ensuring customer orders are processed accurately, efficiently, and on time while meeting service-level agreements.
Manage, coach, and develop front-line associates and team leads, fostering accountability, engagement, and continuous learning.
Conduct shift huddles, floor walks, and operational reviews to communicate priorities, identify risks, and ensure standard work is followed.
Monitor workflow, staffing plans, and labor allocation to optimize performance and respond to changing business demands during peak periods and ramp-ups.
Use data and performance metrics to identify opportunities, investigate root causes, remove bottlenecks, and implement sustainable corrective actions.
Partner with Operations Managers, Industrial Engineering, and Continuous Improvement teams on productivity, process standardization, and operational excellence initiatives.
Ensure compliance with company policies, safety standards, GMP requirements, and regulatory guidelines.
Support talent development through coaching, performance management, succession planning, and leadership development.
Foster an inclusive environment that promotes collaboration, recognition, and continuous improvement.
Lead execution during peak volume periods, operational ramp-ups, and new customer implementations while maintaining service and productivity expectations.
Collaborate with Human Resources, Safety, Maintenance, Quality, and Site Leadership to resolve issues and improve site performance.
Act as an escalation point for operational challenges and deliver timely, effective solutions that support customer commitments.
Promote operational discipline, customer focus, and continuous improvement throughout the shift.