Area Lead Health Information Specialist

Datavant•Augusta, GA

1d•Onsite

About The Position

Datavant is hiring a full-time Area Lead Health Information Specialist to support health information operations at multiple locations in Augusta, Georgia. The role works Monday through Friday, 8:00 a.m. to 4:30 p.m., in a high-volume production environment and requires local or regional travel between locations. The specialist processes requests for patient health information, maintains confidentiality and HIPAA compliance, and supports accurate preparation, organization, digitization, retrieval, and transmission of medical records. The role also assists with calls, walk-ins, and administrative duties as needed. In addition to core health information work, the Area Lead supports regional operations through training, mentoring, onboarding, quality assurance, reporting, and coverage. The lead answers staff questions, helps develop associates, leads training sessions, and communicates operational issues and opportunities to management and senior leadership. The position may require overtime during peak seasons. Employment sponsorship is not available.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 1 year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency and comfort using phones, fax machines, printers, and other general office equipment.
Professional verbal and written communication skills in English.
Detail- and quality-oriented when handling accurate and compliant medical record information.
Strong data-entry skills.
Able to work with minimal supervision, respond to changing priorities, and organize and manage multiple tasks.
Able to respond to requests in a fast-paced environment.
Presentation skills for small-group settings.
Forward-thinking approach and problem-solving ability.

Nice To Haves

Two or more years of health information-related experience.
Meets or exceeds the company’s productivity standards.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage patient health records, safeguard records, and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from facility personnel and external sources.
Answer inbound and outbound calls and, as needed, assist patient walk-ins and administrative tasks such as handling faxes, opening mail, and data entry.
Schedule pickups when needed.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work progress, site difficulties, and fluctuating volumes.
Assist with additional work duties and responsibilities as required, including generating reports and participating in project teams and committees.
Exceed level 1 productivity expectations for the specific site.
Assist with training, mentoring, regional coverage, and professional development of HIS staff.
Participate in onboarding activities for new employees and assist with quality assurance tasks as directed.
Act as a lead resource for staff questions, assist with new-hire and developmental training, and lead timely staff-development sessions.
Inform senior leadership of issues, opportunities, and challenges.