Area Lead Health Information Specialist

Datavant•Augusta, GA

9h•Onsite

About The Position

Datavant is hiring a full-time Area Lead Health Information Specialist to process and manage patient health records across multiple locations in Augusta, Georgia. The role works Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, in a high-volume production environment. The specialist handles medical record requests, communicates with patients and other requesters, maintains secure and accurate records, and supports health information operations in accordance with company, facility, and HIPAA requirements. In addition to core health information duties, the Area Lead supports staff training, onboarding, mentoring, quality assurance, reporting, and operational coverage across the region. The role requires local and regional travel of 75% or more and commuting between locations as needed. It may also involve overtime during peak seasons.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Able to travel locally and regionally 75% or more of the time and commute between locations as needed.
At least 1 year of health information-related experience.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical records information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.
Presentation skills for small-group settings.
Forward-thinking approach and problem-solving ability.

Nice To Haves

At least 2 years of health information-related experience.
Meets and/or exceeds the company's productivity standards.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage, safeguard, and maintain patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to internal and external requests for patient records by retrieving and transmitting them appropriately.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry.
Schedule pick-ups as needed.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work, site difficulties, and fluctuating volumes; inform senior leadership of issues, opportunities, or challenges.
Assist with additional duties and responsibilities as required.
Exceed level 1 productivity expectations for the specific site.
Participate in project teams and committees to advance operational strategies and initiatives.
Train and mentor Health Information Specialist staff, including new-hire, developmental, and timely staff-development training.
Assist with regional training, mentoring, and coverage as needed.
Participate in onboarding activities for new employees.
Assist with quality assurance tasks as directed by management.
Generate reports for the manager or facility as directed.
Act as a lead resource for staff questions and support professional development.
Perform other duties as assigned.