Area General Manager - Brownwater

The Hiller Companies, Inc.•Broussard, LA

About The Position

The Area General Manager, Operations – Brown Water drives strategic initiatives across the division’s branches and oversees the full scope of operational functions, including P&L management, day-to-day service operations, and business development. The role aligns branch goals with Hiller’s objectives and identifies and implements strategies to improve productivity, exceed financial targets, maintain quality and compliance standards, and support sustainable growth. The position provides leadership across multiple branches, oversees service delivery and customer relationships, supports market and growth strategies, leads operational and financial performance, and champions safety and quality. It also supports Brown Water strategy execution, organizational planning, training, process improvement, and acquisition integration.

Requirements

Bachelor’s degree in business administration, engineering, or a similar discipline; equivalent experience may be considered in lieu of a degree.
At least 10 years of industry-related experience, specifically focused on service and/or construction.
Experience with P&L management.
Deep knowledge of fire and life safety regulations, codes, and industry best practices, particularly regarding resource allocation, project management, scheduling, and quality assurance.
Strong leadership and management skills for overseeing multiple branches and teams.
Proven ability to manage operational P&L activity across a large scope.
In-depth understanding of operational processes, resource allocation, and project management.
Excellent verbal and written communication skills, including the ability to interact with employees and customers.
Strong interpersonal skills for collaborating with Branch Managers, employees, customers, and senior executives.
Strong problem-solving and decision-making abilities, with a focus on results and overcoming obstacles.
Ability to prioritize tasks and delegate when appropriate.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office Suite or related software.
Ability to adapt to changing business environments and navigate ambiguity.

Nice To Haves

Master’s degree.
At least five years of experience in a leadership role.
Experience leading multiple service-coordination teams and technician workflows, and overseeing project execution.

Responsibilities

Provide strategic leadership across multiple branches, set performance goals, support branch leaders, ensure regular performance evaluations, and address personnel issues.
Cultivate collaboration, teamwork, effective communication, and shared commitment to strategic objectives across branches.
Optimize the allocation and use of manpower, equipment, and materials across branches.
Ensure branch leaders partner with Hiller support teams to optimize operations.
Oversee daily, weekly, and monthly service operations for Brown Water accounts.
Develop customer relationships and service-delivery processes that improve the customer experience.
Partner with Business Development and local Branch leadership on regional market strategies and competitive intelligence.
Serve as the primary operational contact for key Brown Water customers, including port engineers, fleet managers, and technical superintendents.
Work with Sales and Account Managers on renewals, expansion opportunities, and customer business reviews.
Ensure vessel documentation, including inspection reports, deficiencies, quotes, and service records, is complete and accurate.
Develop operational plans for each branch that incorporate revenue and profitability targets.
Establish procedures, workflows, and schedules that optimize service delivery, project execution, and financial performance.
Lead and support Marine Service Coordinators, technicians, inspectors, and service staff.
Ensure service activities comply with USCG, ABS, NFPA, manufacturer, and Hiller requirements.
Maintain inspection quality, report accuracy, and proper documentation.
Review jobs before closing to verify parts, labor, photos, notes, and costs are complete and accurate.
Verify recurring services, assets, and service codes are properly updated, and ensure boats are correctly configured in systems.
Oversee deficiency management and project planning.
Manage each branch’s P&L, contribute to revenue generation, identify new business opportunities, cultivate customer relationships, and collaborate with Sales to secure profitable service contracts.
Work with Finance to monitor branch costs and expenses against budgets and revenue targets and improve operational efficiency.
Evaluate branch revenue, expenses, and profitability; use findings to make decisions, identify growth areas, and implement corrective actions.
Champion safety across branches and partner with safety experts to ensure employees have necessary tools and appropriate PPE implementation.
Establish quality control measures, ensure frequent inspections, and support compliance with fire and life safety regulations, industry practices, and service standards.
Support Marine leadership in executing Brown Water strategy, including growth initiatives, fleet standardization, and customer alignment.
Participate in marine organizational planning, training programs, and process improvements.
Assist with integration efforts following acquisitions involving Brown Water operations.
Perform other duties as assigned.

Benefits

Competitive compensation package with pay advancement opportunities for industry certifications and continuing education.
Health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
$150 annual boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.