Area General Manager

Kasa•Nashville, TN

12h•$100,000 - $120,000•Hybrid

About The Position

Kasa is hiring an Area General Manager (AGM) to lead the financial and operational performance of a defined geographic area containing hotel and multifamily properties. The AGM is required to live in a market with at least one assigned Kasa property. This is a hands-on, execution-focused leadership role with direct P&L accountability and responsibility for guest experience, property operations, owner relationships, team development, revenue performance, and cost control. The AGM spends approximately 95% of their time in-market, most of it onsite at Kasa properties, coaching teams, inspecting execution, and maintaining operational and hospitality standards. The role includes regional travel, including air travel, to manage properties across multiple locations. The AGM leads property-level teams and partners with centralized Revenue Management, Finance, Marketing, People, Guest Experience, and Sales & Leasing teams. Under the direction of their direct supervisor, the AGM turns regional strategies into property-level execution, owns operational and financial outcomes, and communicates performance insights and recommendations to property partners and regional leadership.

Requirements

At least 7 years of progressively senior leadership experience in hotel operations, multi-unit operations, or multi-site service industries.
Proven P&L ownership and experience leading teams across multiple locations.
Proficiency with property management systems and other core hospitality software.
Strong ability to analyze P&L reports, control costs, and drive revenue across a multi-property portfolio.
Fluency in RevPAR/TRevPAR, ADR, STR penetration indices, and occupancy optimization.
Ability to work with revenue management teams and systems.
Ability to translate strategies into actionable property-level initiatives and execute operational playbooks and brand standards.
Ability to solve problems and work cross-functionally with onsite teams and stakeholders while adapting to evolving business needs.
Strong communication skills with property teams, owners, and regional leaders.
Ability to build and develop engaged, high-performing teams and lead teams through change.
Hospitality-first leadership, with the ability to set expectations, inspect execution, and uphold service standards.
Must live in a market with at least one assigned Kasa property.
Ability to undertake regional travel, including air travel, and spend approximately 95% of time in-market.

Nice To Haves

Bachelor’s degree in hotel management, business, or a related field.
Hotel management experience, such as Director of Rooms at a full-service hotel or Assistant General Manager at a select-service hotel.
Experience overseeing multiple markets.
Genuine interest in hospitality and ability to communicate the Kasa story to owners and ownership groups.

Responsibilities

Own the end-to-end guest and employee journeys, ensuring needs are met at every touchpoint and effort is minimized.
Directly lead and manage onsite teams, ensuring they are engaged, trained, and delivering excellent hospitality.
Set expectations and conduct regular site visits to assess operational execution, service quality, and team performance.
Hold teams accountable for Kasa brand standards and ensure consistent, seamless guest interactions across properties.
Champion a hospitality-first culture and foster high-quality guest experiences grounded in Kasa’s core values.
Conduct property audits and quality inspections covering cleanliness, maintenance, safety, and brand standards; follow through on corrective actions.
Ensure effective execution of guest services, maintenance, and property operations using onsite teams and centralized support.
Resolve operational challenges and ensure teams have appropriate tools, training, and processes.
Develop and coach property leaders and frontline teams in guest engagement, anticipating needs, and personalized service.
Prepare teams and properties for peak demand, high occupancy, events, and seasonal changes.
Own and manage property P&Ls, driving revenue, cost control, and profitability.
Partner with Revenue Management on pricing, channel distribution, and leasing activation strategies.
Identify and implement cost-saving opportunities without compromising guest experience or operational quality.
Monitor property financial performance against regional targets, analyze trends, and make adjustments as needed.
Recruit, train, and develop onsite teams, promoting accountability, ownership, and continuous improvement.
Coach and mentor managers and frontline employees.
Partner with the People team on staffing, retention, and leadership talent pipelines.
Build a performance-driven culture that connects team actions to financial, guest experience, and operational outcomes.
Act as the primary liaison between Kasa and property owners, communicating financial results and operational performance transparently.
Collaborate with the Regional Director and POD leadership, advocating for portfolio operational needs and financial objectives.
Coordinate with Revenue Management, Finance, Guest Experience, and Sales & Leasing to align revenue strategies, operations, and guest satisfaction.
Report performance metrics and provide forward-looking insights and recommendations for continuous improvement.
Travel regionally, including by air, and spend most working time in-market and onsite at properties.

Benefits

Kasa Travel Credit: allowance for free stays at Kasa locations and discounts for friends and family.
Generous stock option plan; the role may also be eligible for equity.
Flexible PTO for full-time exempt employees.
401(k) plan.
Comprehensive health insurance options.
Qualifying full-time roles may receive a Wi-Fi stipend, cell-phone reimbursement, and home office stipend.
The role may be eligible for a bonus, perks, and other benefits.

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