Area Director of Sales
About The Position
The Area Director of Sales oversees the Sales functions for San Diego Mission Bay Resort, Estancia La Jolla, and L'Auberge Del Mar. This role creates an environment and culture of leaders with dynamic selling skills and a sense of customer urgency, meeting the organization’s financial needs while surpassing customer expectations. The position directs the day-to-day Sales Department to achieve the property mission and goals, and defines, refines, and continuously improves processes, systems, and performance to foster leadership, innovation, education, and individual team-member growth. The successful candidate is a skilled relationship builder who fosters connections, creates meaningful experiences, and approaches challenges with strategic problem-solving. The role calls for patience, empathy, and a strong commitment to exceptional guest service. The company describes its culture as hard-working, reliable, team-oriented, hospitality-focused, and welcoming of individuals’ authentic selves.
Requirements
- Experience within a hotel or resort environment.
- 10+ years of related and progressive sales experience in a similar organization.
- 5+ years in a leadership role.
- Solid knowledge of hotel service standards, guest relations, and etiquette.
- Ability and experience leading and coordinating staff in a high-volume, time-sensitive environment.
- Results-driven.
- Excellent customer service and communication skills to work with guests and provide a high level of guest satisfaction.
- Ability to work AM, PM, weekend, and holiday shifts as required by operational needs.
Nice To Haves
- Bachelor’s degree in Hospitality Management desired.
Responsibilities
- Oversee Sales functions for San Diego Mission Bay Resort, Estancia La Jolla, and L'Auberge Del Mar.
- Direct the day-to-day Sales Department to achieve the property mission and goals.
- Cultivate a sales culture characterized by dynamic selling skills and customer urgency while meeting financial needs and exceeding customer expectations.
- Define, refine, and continuously improve processes, systems, and performance.
- Foster leadership, innovation, education, and growth among team members.
- Lead, mentor, and train department staff to meet or exceed guest expectations and service goals.
Benefits
- Annual incentive opportunity of 0%-40% of base compensation, subject to plan terms and performance criteria.
- Medical, dental, and vision benefits.
- Supplemental benefits, including options for short-term disability, life insurance, hospital indemnity, and pet insurance.
- 401(k) plan with employer match.
- Cell phone allowance.
- Complimentary onsite parking.
- Free meals in the employee dining room.
- Team member, family, and friend hotel and restaurant discounts within Noble House Hotels & Resorts.
- Career growth opportunities within Noble House Hotels & Resorts.
- Recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
