Multi Site Customer Service Coordinator

ManpowerGroup WorkMyWay • Baltimore, MD

25d • $18 - $22 • Onsite

About The Position

Join the team as an Area Customer Service Coordinator, serving as a vital link in delivering exceptional service to clients across an assigned geographical area. The role supports daily operations, implements new services, and fosters a customer-centric environment. It involves providing on-site business services at multiple customer sites, traveling locally to support operations, and collaborating with management and Field Implementation Managers to improve processes and implement new accounts or service expansions. A monthly stipend of $260 is provided to support incidental expenses associated with maintaining an onsite presence across multiple locations and responding flexibly to operational and customer needs. Business mileage beyond the normal commute to and from the primary work location is reimbursed at the current IRS-approved mileage rate; approved business parking fees and tolls are also reimbursed in accordance with company policy.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, may be based on geographical locations.
• Regular use of a personal vehicle.
• Valid driver's license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include long periods of standing, walking, bending, reaching, stretching, or climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support tailored to each client's needs.
• Deliver on-site mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to enhance operational processes, comply with best practices, and drive continuous improvement through data-driven insights.
• Support Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Maintain a service-first mindset, professionalism, authenticity, and positive customer relationships.
• Adapt to new challenges, take accountability, and consistently deliver exceptional service.

Benefits

• Monthly stipend of $260 to support incidental expenses associated with the role's travel and onsite requirements.
• Business mileage reimbursement at the current IRS-approved mileage rate for company travel beyond the normal commute to and from the primary work location.
• Reimbursement for approved business-related parking fees and tolls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED