Multi Site Customer Service Coordinator

Ricoh • Memphis, TN

21d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer sites within an assigned geographical area. The role provides on-site business services tailored to each client, helps implement new customer accounts and service expansions, and works with management to improve operational processes. Regular local travel between client locations is required, including occasional trips to post offices and satellite offices. The position includes a $260 monthly stipend to support incidental expenses associated with multi-site work. Business mileage beyond the normal commute, along with approved business parking fees and tolls, is reimbursed under company policy. A $1,000 sign-on bonus is offered to new Ricoh team members.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the needs of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; overtime, including weekends, may be required depending on the geographical location.
• Regular use of a personal vehicle, with a valid driver's license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing and walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent service delivery and operational support tailored to client needs.
• Deliver on-site mail and print services, hospitality support, reception and front-desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to improve operational processes, follow best practices, and drive continuous improvement using data-driven insights.
• Support Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Build positive customer relationships through professional interactions and a service-first mindset.
• Adapt to new challenges and remain accountable for delivering exceptional service.

Benefits

• $1,000 sign-on bonus for new Ricoh team members.
• $260 monthly stipend to support incidental expenses associated with the role.
• Reimbursement for business mileage beyond the normal commute at the current IRS-approved mileage rate, as well as approved business-related parking fees and tolls.
• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED