Area Customer Experience Specialist - Littleton, CO

Huntington National Bank•Littleton, CO

5d•$23 - $24•Onsite

About The Position

As an Area Customer Experience Specialist (ACES), you provide a best-in-class experience to customers and colleagues while supporting branches across a region. You travel between local branches, sometimes working at different locations each day, and serve as a dependable, adaptable resource who helps create a positive impact at each branch. A centralized leadership team provides coaching and skill development to support career progression. You act as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and needs and recommending appropriate banking products and services. You process transactions accurately and efficiently, educate customers about bank products, services, and technology, and support colleagues in delivering consistent customer experiences. The role is based in an office workplace and requires applicants to be authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits.

Requirements

High school diploma or GED.
At least 1 year of customer service and branch banking experience.
Reliable transportation to travel between multiple branches.
Must be currently authorized to work in the United States on a full-time basis; sponsorship for immigration benefits is not available.

Nice To Haves

Bachelor’s degree.
Cash handling experience.
Career-minded interest in gaining experience and building a career.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills.
Military service in administration, contracting, civil affairs, or similar roles.
Notary licensing is preferred.

Responsibilities

Provide coverage across branch banking, including processing customer transactions, servicing customer needs, offering financial advice and guidance, and referring customers to other areas of the bank as needed.
Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
Provide excellent customer service and effectively resolve customer issues.
Educate customers about deposit and loan products and support service or account maintenance needs.
Help customers use online, mobile, and ATM banking technology to bank conveniently and manage their money.
Follow operational, security, risk, and regulatory policies and procedures.
Travel dependably and adaptably to multiple branch locations throughout the week.
Perform other duties as assigned.