Area Coach

Delight TB Indiana Management•Auburn, IN

7d•Onsite

About The Position

The Area Coach (AC) provides overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Requirements

Strong preference for internal promote from RGM/MTM position.
Associates or Undergraduate degree or equivalent Taco Bell/industry experience.
6-8 years supervisory experience in either a food service or retail environment.
Thorough knowledge of Taco Bell performance metrics, product specifications and management systems.
Technically proficient in all aspects of food preparation, production and delivery.
Displays detailed knowledge of all key food handling/food safety procedures.
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Must pass background check criteria and drug test.
Able to oversee and manage subordinate employees and provide direction.
Must travel to designated stores and work with management team on a regular basis.

Responsibilities

Provides overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants.
Ensures that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan.
Actively engages in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis.
Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction.
Maintains company standards in food safety, product and facility specifications.
Allocates limited capital budgets to meet highest priority facility needs.
Introduces and reinforces new company products and initiatives.
Selects, trains, develops and motivates managerial employees.
May directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Supports the long-term development of RGMs.
Ensures that customers are receiving a consistent and positive experience in our restaurants.
Role models the How We Work Together Principles.
Finds and hires the best RGMs, Assistant General Managers and Shift Managers.
Personally conducts orientation to set up new managers for success.
Builds a deep bench of talented restaurant leaders.
Coaches RGMs on the “4 Rights” in their restaurants.
Imparts skills every day to grow performance and to develop.
Takes action without being told, goes beyond what is simply required and maintains a high activity level.
Role models Customer Mania, especially when in the restaurant.
Understands how customers are viewing restaurants through scheduled visits and detailed analysis (OSAT and CORE).
Coaches RGMs to ensure that each restaurant consistently delivers CHAMPS.
Works with RGMs to identify and develop strategies to address opportunities.
Leads product and program rollouts with RGMs to ensure success.
Participates in Centralized Orientation.
Knows how restaurants compare with competitors and strives to be the best.
Resolves customer complaints quickly while maintaining positive customer relations.
Demonstrates a positive and enthusiastic attitude with co-workers, subordinates and customers.
Analyzes the financial performance of the area and understands trends.
Coaches RGMs, using EARS and the Period Business Review, on ways to drive sales and maximize profitability.
Provides regular feedback to the RGM through 1:1s.
Provides ongoing constructive and complimentary feedback to the RGM, AGM, SMGR and Team Members.