Area Coach

GF Enterprise, LLC•Chicopee, MA

43d•Hybrid

About The Position

The Area Coach (AC) provides overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit. The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Requirements

Associates or Undergraduate degree or equivalent Taco Bell/industry experience.
6-8 years supervisory experience in either a food service or retail environment.
Thorough knowledge of Taco Bell performance metrics, product specifications and management systems.
Technically proficient in all aspects of food preparation, production and delivery.
Displays detailed knowledge of all key food handling/food safety procedures.
Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Able to oversee and manage subordinate employees and provide direction.
Must travel to designated stores and work with management team on a regular basis.

Nice To Haves

Strong preference for internal promote from RGM/MTM position.

Responsibilities

Provide overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants.
Ensure each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan.
Actively engage in the coaching and direction of RGMs and Assistant General Managers (AGMs).
Establish and review unit-specific performance targets in guest service, margin improvement and employee satisfaction.
Maintain company standards in food safety, product and facility specifications.
Allocate limited capital budgets to meet highest priority facility needs.
Introduce and reinforce new company products and initiatives.
Select, train, develop and motivate managerial employees.
Directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.
Support the long-term development of RGMs.
Ensure that customers are receiving a consistent and positive experience in restaurants.
Role model the How We Work Together Principles.
Find and hire the best RGMs, Assistant General Managers and Shift Managers.
Personally conduct orientation to set up new managers for success.
Build a deep bench of talented restaurant leaders.
Coach RGMs on the “4 Rights” in their restaurants.
Impart skills every day to grow performance and to develop.
Take action without being told, go beyond what is simply required and maintain a high activity level.
Role model Customer Mania, especially when in the restaurant.
Understand how customers are viewing restaurants through scheduled visits and detailed analysis (OSAT and CORE).
Coach RGMs to ensure that each restaurant consistently delivers CHAMPS.
Work with RGMs to identify and develop strategies to address opportunities.
Lead product and program rollouts with RGMs to ensure success.
Participate in Centralized Orientation.
Know how restaurants compare with competitors and strive to be the best.
Resolve Customer complaints quickly while maintaining positive Customer relations.
Demonstrate a positive and enthusiastic attitude with co-workers, subordinates and customers.
Analyze the financial performance of the area and understand trends.
Coach RGMs, using EARS and the Period Business Review, on ways to drive sales and maximize profitability.
Provide regular feedback to the RGM through 1:1s.
Provide ongoing constructive and complimentary feedback to the RGM, AGM, SMGR and Team Members.