Arbitration Administrator

Carvana•Hoffman Estates, IL

1d•$20 - $22

About The Position

The Arbitration Administrator resolves differences between buyers and sellers arising from seller representations made on the auction block. Reporting to the General Manager or a designated manager, the role researches post-sale issues and recommends final decisions while ensuring company policies, procedures, and applicable federal laws are followed. The position provides customer service, communicates and enforces auction arbitration policies, researches and recommends resolutions for post-sale matters, communicates final decisions, coordinates the post-sale process and third-party inspections, and maintains appropriate records. The role may also include accounts receivable duties. Additional responsibilities include following loss-prevention and safety procedures, reporting incidents and maintenance needs, and promoting teamwork and company values. Other job-related duties may be assigned.

Requirements

High school diploma or GED.
Basic computer skills.
Effective communication skills.
Qualified to operate a motor vehicle and possess a valid driver's license.

Nice To Haves

One year of mechanical experience.
At least three years of auto auction experience.
Basic mechanical and body shop knowledge.

Responsibilities

Provide prompt, efficient, courteous attention to customers and maintain a professional appearance, orderly work environment, and friendly disposition.
Handle customer complaints and disputes courteously, resolve arbitration differences, and advise the designated manager of serious complaints or incidents.
Ensure customers understand sale regulations.
Recommend new customer services and procedures to the General Manager or designated manager.
Maintain communication with management and office personnel, and follow directives, bulletins, schedules, and accounting instructions.
Understand, enforce, and communicate auction arbitration policies and procedures.
Process customer arbitration transactions promptly and courteously.
Research post-sale issues, such as mechanical repairs and transportation costs, and recommend options and resolutions to the General Manager or designated manager.
Communicate final decisions to customers and coordinate the post-sale process.
Coordinate third-party inspections and maintain proper records.
May perform accounts receivable duties.
Follow loss-prevention and reaction procedures.
Maintain safe work areas and follow company procedures for accidents, injuries, and property loss or damage; report incidents promptly to the designated manager.
Promptly report breakdowns and maintenance needs to the designated manager.
Promote teamwork and company Core Values, and set a positive example through attitude and performance.
Perform other job-related duties or instructions as assigned by an authorized person.