Arbitration Administrator

Carvana•Chandler, AZ

About The Position

The Arbitration Administrator resolves differences between vehicle buyers and sellers regarding representations made on the auction block, including mechanical, cosmetic, or disclosure issues. Reporting to the Inspection Manager or another designated manager, the role oversees inspection quality and throughput, manages the work-in-progress pipeline, and performs hands-on inspections when needed. The administrator serves as a professional contact for internal and external customers, coordinates third-party inspections, and maintains accurate records and updates. The position requires enforcing auction arbitration policies, NAAA guidelines, and applicable jurisdictional requirements, while following company policies, safety protocols, and state and federal laws. The position involves medium to heavy physical work and both indoor and outdoor environmental conditions. Employees must be able to read, write, speak, and understand English. Reasonable accommodations are available for individuals with disabilities to perform essential job functions. Hiring is contingent on passing a background check; the role is not eligible for visa sponsorship.

Requirements

Bilingual Spanish/English.
Previous automotive auction, inspection, or mechanical experience required.
Must be at least 18 years of age.
Must have a valid driver’s license that meets requirements.
Ability to safely drive a variety of makes, models, and sizes of vehicles.
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Ability to negotiate and resolve disputes professionally and impartially.
Problem-solving skills and ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline and multitask with close attention to detail.
Professional presence and commitment to customer-focused service.
Ability to read, write, speak, and understand English.
Ability to perform the position’s physical activities and work in the described indoor and outdoor conditions, with reasonable accommodations as applicable.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee inspection quality and throughput to support accurate and consistent reports.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller disputes concerning mechanical, cosmetic, or disclosure representations made on the auction block.
Conduct hands-on vehicle inspections as needed to verify condition and maintain quality standards.
Serve as a professional point of contact for internal and external customers regarding arbitration transactions and dispute resolution.
Understand and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections and maintain accurate records for arbitrated vehicles.
Document arbitration outcomes and provide leadership with inspection-pipeline status updates.
Ensure company policies, safety protocols, and state and federal laws are followed.
Perform other duties assigned by the designated manager.
Safely drive a variety of vehicle makes, models, and sizes.