Arbitration Claims Representative

Allstate • USA - NC (Remote), NC

4d • $56,000 - $82,500

About The Position

National General, part of The Allstate Corporation, provides home, auto, accident and health insurance, and other specialty products. The Arbitration Claims Representative role focuses on resolving intercompany claim disputes through arbitration and negotiation. The representative reviews claim files, analyzes liability and damages, prepares arbitration submissions, and presents the company’s position in arbitration forums. The role uses claims expertise to evaluate evidence, support business decisions, and contribute to recovery and expense management objectives.

The position requires analytical thinking, attention to detail, and effective communication and negotiation of complex claim matters. It offers opportunities to develop subrogation and arbitration expertise and collaborate with experienced professionals.

As a condition of employment, current holders of active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment. Adjuster applicants who hold a resident producer license must surrender it when instructed by the licensing team.

Requirements

• Strong analytical thinking and attention to detail.
• Ability to communicate and negotiate complex claim matters effectively.
• Knowledge of subrogation and arbitration claims investigation.
• Ability to evaluate evidence and support sound business decisions.
• Applicants must be authorized to work in the United States; the company does not sponsor work visas.
• Applicants who hold an active insurance license must terminate existing appointments before onboarding and must not hold outside appointments during employment.
• Adjuster applicants who hold a resident producer license must formally surrender it when instructed by the licensing team.

Responsibilities

• Apply an advanced understanding of company insurance policies, the insurance industry, and organizational relationships within the company and department.
• Investigate all aspects of advanced auto claims, including coverage, liability, and damages, exercising discretion and independence within an increased level of authority.
• For claims involving injuries, if handled, learn to review, evaluate, and negotiate basic to moderate injury claims.
• Recognize vehicle body parts and understand other potential property damage.
• Identify customer needs and address them using appropriate customer service skills.
• Determine subrogation or fraud potential and how to handle it.
• Apply increased experience at the Adjuster II level or through a rotation into a specialty position.
• Review claim files, analyze liability and damages, prepare arbitration submissions, and represent the company’s position in arbitration forums.

Benefits

• Eligible employees working from home receive a monthly connectivity reimbursement to help offset internet costs.
• Allstate provides a technology setup that includes a laptop, monitors, headset, keyboard, and mouse.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed