Arbitration Administrator

Carvana•Chandler, AZ

1d•$18 - $26

About The Position

The Arbitration Administrator resolves vehicle representation differences between buyers and sellers. Reporting to the Inspection Manager or another designated manager, this role oversees inspection quality and throughput, manages the work-in-progress pipeline, resolves disputes involving mechanical, cosmetic, or disclosure issues, and conducts hands-on inspections when needed. The role also serves as a professional contact for customers, coordinates third-party inspections, maintains arbitration records, and ensures compliance with auction policies, NAAA guidelines, applicable laws, and safety protocols.

Requirements

Bilingual in Spanish and English.
Previous automotive auction, inspection, or mechanical experience required.
Must be at least 18 years old and have a valid driver’s license that meets the requirements.
Able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Ability to negotiate and resolve disputes professionally and impartially.
Strong problem-solving skills and ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline, multitask, and maintain attention to detail.
Professional presence and commitment to a high-quality, customer-focused auction experience.
Must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee vehicle inspection quality and throughput to ensure accurate, consistent reports.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller disputes related to auction representations, including mechanical, cosmetic, and disclosure issues.
Conduct hands-on vehicle inspections when needed to verify condition and maintain quality standards.
Provide prompt, courteous service to internal and external customers regarding arbitration transactions and dispute resolution.
Understand and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate records for arbitrated vehicles.
Document arbitration outcomes and provide inspection-pipeline status updates to leadership.
Follow company policies, safety protocols, and state and federal laws.
Perform other duties assigned by the designated manager.