Arbitration Administrator

Carvana•Hoffman Estates, IL

17h

About The Position

The Arbitration Administrator resolves differences between buyers and sellers arising from seller representations made on the auction block. Reporting to the General Manager or a designated manager, the role researches post-sale issues, recommends resolutions, communicates final decisions to customers, and coordinates the post-sale process. The position requires adherence to company policies, procedures, and applicable federal laws, while providing courteous customer service and maintaining a safe, professional work environment. The role may also include accounts receivable duties and other assignments from the General Manager or designated manager. Hiring is contingent on passing a background check. This role is not eligible for visa sponsorship.

Requirements

High school diploma or GED required.
Basic computer skills required.
Effective communication skills required.
Must be qualified to operate a motor vehicle and possess a valid driver license.

Nice To Haves

One year of mechanical experience preferred.
At least three years of auto auction experience preferred.
Basic mechanical and body shop knowledge preferred.

Responsibilities

Provide prompt, efficient, courteous customer service and maintain a professional appearance and orderly work environment.
Handle customer complaints and disputes courteously, advise the designated manager of serious complaints or incidents, and explain auction sale regulations when resolving arbitration differences.
Recommend new customer services and procedures to the General Manager or designated manager.
Maintain communication with management and office personnel and follow directives, bulletins, schedules, and accounting instructions.
Understand, enforce, and communicate the auction’s arbitration policies and procedures.
Conduct customer arbitration transactions promptly and courteously.
Research post-sale issues, such as mechanical repairs and transportation costs, and recommend options and resolutions to the General Manager or designated manager.
Communicate final decisions to customers and coordinate the post-sale process.
Coordinate third-party inspections and maintain proper records.
May perform accounts receivable duties.
Follow loss prevention and incident response procedures; report accidents, injuries, property loss, or damage immediately to the designated manager.
Maintain work areas and conditions to support a safe environment for employees and customers.
Promptly report breakdowns and maintenance needs to the designated manager.
Promote teamwork and company Core Values, and set a positive example in attitude and performance.
Perform other job-related duties or instructions as requested by an authorized person.