Arbitration Administrator

ADESA•Hoffman Estates, IL

1d•$20 - $22

About The Position

The Arbitration Administrator resolves vehicle representation differences between buyers and sellers. Reporting to the Inspection Manager or another designated manager, this role oversees inspection quality and throughput, manages vehicles through the inspection and arbitration process, and resolves disputes involving mechanical, cosmetic, or disclosure issues. The position also conducts hands-on inspections when needed, coordinates third-party inspections, maintains accurate records, and serves as a professional point of contact for customers and internal teams. The role requires following auction arbitration policies, NAAA guidelines, jurisdictional requirements, company policies, safety protocols, and applicable laws.

Requirements

Previous automotive auction, inspection, or mechanical experience.
Must be at least 18 years old and have a valid driver's license that meets the requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems, mobile inspection tools, and internal inventory databases.
Strong understanding of vehicle mechanics and ability to make basic diagnostic determinations.
Ability to negotiate and resolve disputes professionally and without bias.
Strong problem-solving and analytical skills, including the ability to interpret inspection reports and auction rules.
Excellent verbal and written communication skills.
Ability to manage a high-volume work-in-progress pipeline and multitask with close attention to detail.
Professional presence and commitment to a high-quality, customer-focused auction experience.
Ability to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee the quality and throughput of vehicle inspections to ensure accuracy and consistency across reports.
Manage the work-in-progress pipeline so vehicles move efficiently through inspection and arbitration.
Resolve buyer-seller differences involving auction representations, including mechanical, cosmetic, and disclosure issues.
Conduct hands-on vehicle inspections when needed to verify condition and maintain quality standards.
Serve as a professional point of contact for internal and external customers regarding arbitration transactions and dispute resolution.
Apply and enforce auction arbitration policies, NAAA guidelines, and jurisdictional requirements.
Coordinate third-party inspections as required and maintain accurate records for arbitrated vehicles.
Document arbitration outcomes and provide leadership with inspection pipeline status updates.
Follow company policies, safety protocols, and state and federal laws.
Perform other duties assigned by the designated manager.