Arabic Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

21h • Onsite

About The Position

Mercier Consultancy Group is seeking a dedicated Arabic Speaking Back Office Gaming Support Specialist to join their team in Sofia, Bulgaria. This role involves providing critical back-office oversight and support for a global Arabic-speaking player base within the Gaming & Esports industry.

Requirements

• Native or fluent Arabic (spoken and written) is mandatory for this role.
• A deep passion for the Gaming & Esports industry and an understanding of its unique community.
• Strong problem-solving skills and the ability to work independently in a professional back-office environment.
• Excellent command of English for internal team communications.
• Previous experience in customer support or administrative roles is considered a significant advantage.
• Must be willing to relocate to Sofia, Bulgaria, for this on-site opportunity.

Responsibilities

• Manage and resolve complex back-office inquiries for high-profile Gaming & Esports platforms.
• Monitor player accounts to ensure compliance with industry safety standards and fair play regulations.
• Provide high-level, professional communication in Arabic to support player account management.
• Collaborate with internal departments to address technical issues affecting the regional gaming experience.
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market.
• Maintain meticulous documentation of all support cases within the company’s internal gaming database.
• Stay updated on the latest trends and shifts within the global Gaming & Esports landscape.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on our specialized gaming systems
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus linked to your excellence in this Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria
• Access to premium workspace facilities in the heart of the capital

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed