AR Clerk - Collections
MDVA•Herndon, VA
•Onsite
About The Position
The Accounts Receivable Collection Clerk is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role performs collection activities, resolves billing issues, maintains accurate account records, and supports overall cash flow objectives while maintaining positive customer relationships.
Requirements
- At least a high school diploma or general education degree (GED).
- At least 1 year of accounts receivable experience including automated receivable systems and spreadsheet applications.
- At least 1 year of collections experience.
Nice To Haves
- SAP and AS400 Rams Ross experience preferred.
Responsibilities
- Contact customers via phone, email, and written communication to collect past-due balances.
- Review customer accounts to identify delinquent balances and determine appropriate collection actions.
- Maintain detailed and accurate collection notes and account documentation.
- Work with customers to resolve billing discrepancies, short pays, deductions, and disputes.
- Process and apply customer payments accurately and timely.
- Monitor payment trends and escalate high-risk or non-responsive accounts as needed.
- Prepare aging reports and support collection-related metrics and reporting.
- Collaborate with Sales, Customer Service, and Pricing teams to resolve account issues.
- Ensure compliance with company credit and collection policies.
- Assist with account reconciliations and audit requests as required.
Benefits
- Medical
- Dental
- Vision
- 401(k) with employer match
- Life Insurance
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
