AR Clerk - Collections

Maola Local Dairies•Herndon, VA

1d•$20 - $22•Onsite

About The Position

The Accounts Receivable Collection Clerk is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role performs collection activities, resolves billing issues, maintains accurate account records, and supports overall cash flow objectives while maintaining positive customer relationships.

Requirements

At least a high school diploma or general education degree (GED).
At least 1 year of accounts receivable experience including automated receivable systems and spreadsheet applications.
At least 1 year of collections experience.
Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
Take responsibility for actions and anticipate challenges before they arise.
Solve problems both within and outside of departments, proactively addressing issues as they occur.
Prioritize understanding and meeting both internal and external customer needs.
Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
Proactive in identifying opportunities and addressing potential threats.
Act independently and decisively, rather than waiting for situations to demand action.
Possess the ability to identify and address complex issues with minimal guidance.
Skilled at analyzing challenges and finding practical, effective solutions.
Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

Nice To Haves

SAP and AS400 Rams Ross experience preferred.

Responsibilities

Contact customers via phone, email, and written communication to collect past-due balances.
Review customer accounts to identify delinquent balances and determine appropriate collection actions.
Maintain detailed and accurate collection notes and account documentation.
Work with customers to resolve billing discrepancies, short pays, deductions, and disputes.
Process and apply customer payments accurately and timely.
Monitor payment trends and escalate high-risk or non-responsive accounts as needed.
Prepare aging reports and support collection-related metrics and reporting.
Collaborate with Sales, Customer Service, and Pricing teams to resolve account issues.
Ensure compliance with company credit and collection policies.
Assist with account reconciliations and audit requests as required.