Collections Clerk

Aston Carter • New York, NY

3d • $18 - $20 • Remote

About The Position

Aston Carter is seeking a Collections Clerk to manage inbound and outbound collection calls with delinquent clients. This role involves conducting payment outreach and follow-ups across approximately 100 accounts, assisting with loan restructures and payment arrangements, and responding to email inquiries via a shared payment support inbox. The Collections Clerk will also perform account research and update internal systems, supporting fast-paced collections workflows to maintain service levels.

Requirements

• Bilingual Spanish/English (required – client-facing collections work)
• Collections or high-volume call experience (inbound + outbound)
• Comfort managing 20–30+ daily interactions in a fast-paced environment
• Strong communication skills (phone + email) with ability to handle delinquent clients professionally
• Ability to quickly learn systems and perform basic account research/payment tracking

Nice To Haves

• Prior collections, call center, or customer service experience preferred
• Comfortable handling high-volume outreach (20–30 interactions/day)
• Strong communication and problem-solving skills
• Ability to learn systems quickly and operate in a fast-paced environment

Responsibilities

• Manage inbound and outbound collection calls with delinquent clients
• Conduct payment outreach and follow-ups across 100 accounts
• Assist with loan restructures and payment arrangements
• Respond to email inquiries via shared payment support inbox
• Perform account research and update internal systems
• Support fast-paced collections workflows to maintain service levels

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed