AR Analyst Specialist

Archrock•Houston, TX

About The Position

The AR Analyst Specialist supports and performs billing and debt collection activities within the Accounting department. The role processes and delivers invoices and credit memos, evaluates contractual details, collects payment information, reconciles accounts, prepares reports, resolves billing issues and invoice disputes, collects outstanding debts, maintains customer data, meets monthly collection targets, and supports cash flow. The position provides customer-oriented support to internal and external customers and works with other business functions to ensure accurate transactions and resolve receivables issues. The role’s essential duties are divided approximately equally between billing processing and collection duties. The job description summarizes essential functions but notes that other duties may be assigned. Employees must comply with Archrock’s Health Safety and Environmental Policy and applicable local, statutory, and regulatory requirements.

Requirements

High school diploma or equivalent.
Typically 2–5 years of related experience.
Proficiency with Microsoft Office, including Word, Excel (pivot tables and VLOOKUPs), and Outlook.
Strong customer focus and excellent verbal and written communication skills.
Excellent organization and time-management skills, attention to detail, and a high sense of urgency.
Proactive, self-directed approach and ability to multitask.
Ability to work independently and as part of a team in a fast-paced, high-volume environment, with emphasis on accuracy and timeliness.
Ability to read, write, and speak English.
Knowledge of the Order to Cash process at a high level.
Knowledge of basic accounting terms used in the assigned area.
Knowledge of transaction workflow and system interfaces with other functions required to complete tasks.
Ability to perform the essential duties; may serve as a resource to less-experienced colleagues.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Nice To Haves

Four-year degree in a related field.
Experience with ERP systems, including Oracle and GetPaid.
Experience with e-Billing platforms such as Open Invoice, Cortex, and Ariba.

Responsibilities

Generate timely and accurate customer invoices and process invoices and credit memos within established deadlines.
Verify invoice and credit memo accuracy, including required supporting documentation, and submit them through e-Billing platforms, email, or mail.
Monitor e-Billing platforms for invoice and credit memo acceptance and resolve rejections.
Document, follow, and update customer invoicing requirements.
Act as a customer advocate and liaison between customers and other business representatives.
Answer customer questions about invoices, account status, procedures, and services.
Work with Sales, Contracts, Legal, Tax, and other functions to gather information and ensure transactional accuracy.
Manage an assigned portfolio of customer receivables and maximize cash flow by resolving payment issues.
Monitor customer account information, invoices, and credit memos, and provide customers with billing-process guidance.
Communicate with customers and schedule meetings to understand their procure-to-pay cycles.
Prepare and analyze aging reports.
Identify and resolve invoice disputes and contact customers to resolve payment delays.
Investigate unapplied, lost, or unaccepted payments and perform timely, accurate account reconciliations.
Communicate assigned account status to management, follow company approval processes, and escalate issues when appropriate.
Build relationships within the team and across functions, partnering with departments that affect collection activity.
Maintain detailed notes, tasks, and reminders in collections tools or software.
Provide internal leadership with updates on customer account status and plans to resolve outstanding issues.
Provide prompt, efficient, detailed, customer-oriented service to internal and external customers.
Perform other duties as assigned and comply with applicable health, safety, environmental, statutory, and regulatory requirements.