Approach Coordinator

PRECISION OCULAR NETWORK•Clemmons, NC

2d•$22 - $26

About The Position

The Donor Service Center Approach Coordinator ensures completion of documentation required for authorization and risk assessment associated with ocular tissue donation. The role involves sensitive communication with donor families, collaboration with referral partners such as hospitals, funeral homes, and medical examiners, and internal communication with recovery staff. The coordinator provides compassionate, timely, and accurate service to support the donation process, meet regulatory standards, and advance the organization’s mission of restoring sight. The position requires accuracy, discretion, effective communication, and the ability to manage competing priorities in a fast-paced environment. Evening, weekend, or holiday work may be required based on organizational needs. Occasional travel to other office locations, meetings, or events may also be required.

Requirements

Excellent documentation, organization, and assessment skills.
Computer literacy and familiarity with databases and office software.
Strong attention to detail and the ability to manage multiple priorities accurately and efficiently.
Excellent oral and written communication skills.
Strong interpersonal skills and the ability to work effectively with internal and external contacts.
Ability to maintain confidentiality and protect sensitive information.
Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Nice To Haves

Two years of experience and an associate’s degree in a related field are preferred.

Responsibilities

Verify donor registry status before family conversations and accurately document findings in approved software systems.
Obtain and document recorded telephone authorization for ocular tissue donation.
Conduct donor risk assessment interviews with individuals knowledgeable about the donor’s relevant medical history and social behavior.
Enter referral data and upload telephone recordings and other relevant records into approved software systems.
Participate in quality assurance activities, audits, and continuing education.
Maintain compliance with FDA, EBAA, and applicable regulatory and organizational standards.
Assist with medical chart reviews and follow-up documentation as assigned.
Provide timely team updates and collaborate across shifts and regions.
Manage multiple priorities and deadlines while maintaining accuracy, confidentiality, and professional, empathetic communication.
Identify needs, solve problems, support process improvement, and follow through on assigned responsibilities.