Apprentice Optician

EssilorLuxottica Group • Bellevue, WA

4d • $17 • Onsite

About The Position

The Apprentice Optician attracts and retains customers by delivering an exceptional customer experience, fostering customer retention, and promoting associate and doctor satisfaction. The role demonstrates all aspects of the Neighborhood Eye Care Experience. Under the guidance of an Optician, the Apprentice Optician helps customers select eyewear, supports accurate prescription processing and fitting, resolves vision-related issues, and ensures customers understand product features, services, and delivery expectations. The position also supports store presentation, safe work habits, and accurate transactions.

Requirements

• High school graduate or equivalent.
• Registered in a state licensure program, where applicable, or equivalent schooling.
• Previous optical and retail experience.
• Knowledge of state and provincial licensing and guidelines.
• Knowledge of current optical theory and practices.
• Strong communication and listening skills with customers and associates.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Awareness of current fashion trends.
• Strong interpersonal skills, including being friendly, caring, and patient.
• Sales skills.
• Knowledge of store merchandise.
• Familiarity with cash registers, computers, and calculators.

Nice To Haves

• Prior sales training.

Responsibilities

• Greet customers promptly and provide urgent, attentive service to meet their needs.
• Determine why customers are visiting, exchange names, explain how to shop at Pearle Vision, and guide them to the appropriate area.
• Review prescriptions under guidance and identify customers’ special needs.
• Consistently demonstrate adherence to the Neighborhood Eye Care Experience.
• Perform work accurately and thoroughly, identify dissatisfied customers, and act quickly to resolve concerns.
• Use the Eyewear Consultation Folder to explain products, guarantees, services, eyewear care, complimentary adjustments, and follow-up services.
• Under an Optician’s guidance, take and record measurements and adjust or fit eyewear carefully and accurately.
• Ensure finished eyewear meets Pearle Vision optical standards and customer requirements.
• Troubleshoot vision issues and determine an appropriate course of action.
• Explain lens and frame features and benefits, and help customers select products suited to their needs.
• Enter customer and prescription information accurately into the software system and follow eyewear processing through to completion.
• Operate the cashier terminal when required, collect proper payment, follow security procedures, and retain appropriate change for transactions involving cards, layaways, discounts, insurance, or coupons.
• Inform customers of the expected delivery date for their eyewear.
• Keep store displays and inventory clean, attractive, and organized.
• Inform management of potential safety concerns and demonstrate safe work habits.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED