Apprentice Optician

EssilorLuxottica Group • Niles, OH

3d

About The Position

The Apprentice Optician creates value for customers by delivering the LensCrafters Experience and following the company’s sales and service model. The role helps customers choose frames and lenses suited to their vision, lifestyle, and budget, supports other associates with complex product and prescription needs, and ensures finished eyewear meets LensCrafters’ optical standards and customer requirements.

The Apprentice Optician provides attentive customer service, explains guarantees and services, takes and records measurements, fits and adjusts eyewear, operates the point-of-sale terminal, and communicates processing and delivery expectations. The role also supports store presentation, follows safety practices—including use of personal protective equipment in the lab—and takes ownership of personal and store results. This position is part of a sanctioned Apprentice Program.

Requirements

• High school graduate or equivalent.
• Participation in a sanctioned Apprentice Program.
• Strong customer service skills, including communication, listening, and teamwork.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with point-of-sale systems, computers, and calculators.
• Willingness to embrace new technology and change.

Nice To Haves

• Actively studying for the LensCrafters Quality, Fitting and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Responsibilities

• Provide customer service through the sales and service process, including greeting customers, explaining the process, merchandise selection, fitting, resolving visual challenges, tendering, and dispensing.
• Assist customers in selecting frames and lenses suited to their vision, lifestyle, and budget; suggest improvements and recommend solutions.
• Support retail associates with difficult or complex customer product needs and prescriptions.
• Anticipate and investigate recurring customer problems, and pursue long-term solutions.
• Treat customers with patience and courtesy, and find answers to unfamiliar questions about products or services.
• Educate customers about LensCrafters guarantees and services, including the Eyewear Protection Plan, eyewear care, complimentary adjustments, and follow-up services.
• Take and record measurements and adjust or fit eyewear accurately and carefully.
• Ensure finished eyewear meets LensCrafters’ optical standards and customer requirements or requests.
• Work toward exceptional results on annual CEI/Functional Skills aligned with brand priorities.
• Take ownership of personal and store results, model development, and serve as a technical resource for others.
• Accurately enter customer and prescription information into the point-of-sale terminal.
• When required, operate the point-of-sale system, collect payment according to company security procedures, and retain proper change for transactions.
• Explain one-hour processing and expected delivery times to customers.
• Direct customers to the store’s glasses pickup area when they return.
• Maintain the appearance of the store and ensure visual displays follow company planograms.
• Help maintain a safe environment for associates and customers, report potential safety concerns to management, and follow safe work practices, including wearing personal protective equipment in the lab.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED