Licensed Apprentice Optician

Shoptikal•Piqua, OH

About The Position

Shopko Optical is seeking a Licensed Apprentice Optician to provide customer service and patient care at its Piqua, Ohio center. The position includes on-the-job training and certification opportunities. The Licensed Apprentice Optician helps patients select, order, and receive eyewear, completes pre-screening activities before eye exams, prepares work orders for the Optical Lab, processes medical billing information, and maintains frame inventory. The role also involves explaining third-party plans and promotions, assisting with contact lens care, and supporting the Optometrist with case histories and screenings.

Requirements

Maintain a license as required by the state.
High school graduate or equivalent.
Complete Shopko OCE Certification requirements and calendar modules to become certified.
Handle multiple customer interactions and phone calls at a time.
Work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Communicate effectively at all organizational levels through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception.
Have manual and finger dexterity, hand and arm steadiness, gripping ability, and good eye-hand coordination.
Operate office equipment, a cash register, optical equipment, and tools.
Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style, color, facial and eye measurements, and prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.

Benefits

Competitive wages and sales incentives
401(k) with match
Vacation pay and personal day for eligible full-time regular teammates averaging 32 hours per week
Six or seven paid holidays
Eight hours of volunteer time off
Sick/safe leave accrued at one hour per 30 hours worked
Medical, life, dental, and vision benefits
Short- and long-term disability
Voluntary/cafeteria offerings
Employee Assistance Program
On-the-job training and certification
Teammate Recognition Program